Mollie Maxion
Scranton,PA
Summary
Experienced Server adaptable to fast-paced, changing restaurant environments with customers and high standards. Hardworking with several years of experience and solid background in the food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
8
8
years of professional experience
Work History
Server
The Garrison Cocktail Bar And Restaurant
Charlotte, NC
04.2024 - 12.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Garnished dishes and beverages to serve visually appealing menu items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in training new servers.
Sales Associate
Direct Vehicle Protection LLC
Delray Beach, FL
09.2023 - 04.2024
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
- Developed promotional strategies to increase sales volume.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Waitress/Cook
Cosmos
Scranton, PA
08.2019 - 08.2023
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Explained menu items, describing ingredients and cooking methods upon request.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
Sandwich Artist
Subway
Scranton, PA
05.2019 - 09.2019
- Maintained safe food handling practices.
- Maintained cleanliness of work area throughout shift.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Organized food preparation stations and regularly replenished supplies.
- Assembled and served meals according to specific guest requirements.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
Crew Member
Dunkin Donuts
Scranton, PA
08.2016 - 06.2019
- Memorized official and off-menu coffee and tea preparations.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Ensured that beverages were prepared correctly using standardized recipes.
Education
High School Diploma -
West Scranton High School
Scranton, PA06.2019
Skills
- Customer service
- Menu knowledge
- Payment processing
- Food safety
- Team collaboration
- Time management
- Attention to detail
- Effective customer upselling
- Greeting guests
- Table setting arrangements
- Stress management
- Point of sale systems
- Dining area maintenance
- Order accuracy
- Cleanliness
- High volume dining
References
References available upon request.
Timeline
Server
The Garrison Cocktail Bar And Restaurant
04.2024 - 12.2024
Sales Associate
Direct Vehicle Protection LLC
09.2023 - 04.2024
Waitress/Cook
Cosmos
08.2019 - 08.2023
Sandwich Artist
Subway
05.2019 - 09.2019
Crew Member
Dunkin Donuts
08.2016 - 06.2019
High School Diploma -
West Scranton High School
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