Mollie Mica
College Station,TX
Summary
Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with retail and customer service field knowledge and dedication to going beyond to properly complete tasks. Attentive individual offering 3 years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Enthusiastic team player eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Crew Member
The Warehouse at C.C. Creations
College Station, TX
10.2022 - 07.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and equipment, swept and refilled stock.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed payments on cash register and counted back bills and change to patrons.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Interacted pleasantly with guests to deliver quality customer service.
Retail Sales Associate
The Shade Tree Boutique
Casper, WY
10.2021 - 12.2021
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Demonstrated knowledge of store products and services.
- Initiated friendly conversation with customers to determine level of assistance required.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Organized displays to attract customers and promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Waitress/Busser
Darlins' Diner
Flatonia, TX
03.2021 - 07.2021
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Followed all safety and sanitation regulations when handling food or drinks.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided accurate change for cash transactions using a cash register system.
Education
Associate of Applied Science - General Business
Blinn College
Bryan, TX12-2023
Skills
- Safe Food Handling
- Customer Service
- Customer Engagement
- Food Preparation
- Inventory Restocking
- Order Management
- Health Code Compliance
- Salesmanship
- Cash Handling
- Workplace Efficiency
- Valid Driver's License
- Store Opening and Closing
Timeline
Crew Member
The Warehouse at C.C. Creations
10.2022 - 07.2023
Retail Sales Associate
The Shade Tree Boutique
10.2021 - 12.2021
Waitress/Busser
Darlins' Diner
03.2021 - 07.2021
Associate of Applied Science - General Business
Blinn College
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