Molly Barker

• Responsible for the location’s budget and profitability
• Oversees Accounts Receivable and Driver Settlement
• Responsible for meeting and exceeding company metric goals
• Manage daily operations, taking care of issues arising throughout the day which may involve safety, service, or customer issues
• Train, develop and retain a strong Office Team
• Review and approve employee timecards and schedules
• Manage Scorecard & KPI reports
• Engage all delivery teams at the location regarding compliance processes and safety
• Manage recruiting process for local delivery team contractors
• Ensure DOT Compliance
• Perform field audit of delivery team performance
• Investigates all Workers’ Compensation, Auto Liability and General Liability claims with assistance from others as needed
• Ensures routes do not compromise FMCSA Hours of Service (HOS) rules

• Managing a fleet of 18-26 trucks and over 50 drivers/helpers
• Recruiting and onboarding
• Routing
• Making sure routes are financially sustainable for our ICs
• Billing out routes in GEAR
• Authorizing payment to our ICs
• Carrier pay sheets
• Monitor daily metrics and make changes to daily action plans to improve overall score with the driving teams, DA and client
• Handling any special requests for customers to ensure a safe and successful delivery of product
• Train delivery teams on application compliance and installation policies
• Train other locations staff when needed
• Create policies and procedures for office staff to create a more efficient work day
• Work with client in creating action plans for any addressed concerns

• Fielding incoming calls from drivers on route
• Using multiple systems to assist teams on the road in real time
• Assist in de-escalating both teams and customers to ensure customer satisfaction
• Advise teams on proper SOPs as well as keeping them up to date with any changes
• Supervise load out
• Inspect units that could have possible damage and partnering with client on how to move forward
• Documenting exceptions in Home Depot’s systems (ADMS/DMP)
• Experienced in Route Planner
• Route monitoring
• Parts & uniform inventory
• Building manifests for driver’s routes for the next day
• Claims

I began this job as a receptionist and was promoted to Project Coordinator after only six months

• Ensure that customers have considered all aspects of their project
• Create simple layouts, offer product recommendations
• Estimates, Sales Orders, Invoices, Payments
• Inventory reconciliation
• When necessary, cabinet (unmodified) and order assembly to ensure timely completion
• Order verification for quality assurance, before and after assembly
• Receipt and quality assurance of outsourced products prior to assembly
• Creation of cabinetry modification binder - efficiency and pricing
• Accounts Management
• QuickBooks set-up and maintenance
• Warrantee claims
• Large Unit Project Coordination
• Work on site upon customer request.