Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Brady

Greensboro,NC

Summary

Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

10
10
years of professional experience

Work History

Premium Seat Coordinator

Oak View Group
07.2020 - Current
  • Cultivated and fostered relationships with venue partners to fulfill contractual obligations and anticipate client needs. Additionally, partnered with the venue Sales Manager to ensure ticketing contracts and banks were maintained.
  • Spearheaded projects to enhance venue donor and sponsor experiences such as creating exclusive parking perks and assisting in creating company nights for their teams.
  • Hired, trained, scheduled and supervised 30-40 box office part time staff members to successfully sell tickets, give excellent customer service to patrons, and create a positive work culture.
  • Collaborated with Guest Services, Event Managers, and Marketing to create memorable and seamless guest experiences.
  • Managed daily financial reconciliation, vault audits, petty cash items, venue show cash orders, sponsorship banks and daily sales reports.
  • Promoted to assist the Box Office Manager with programming events in TM Host and Archtics, manage the Box Office during events, and prepare the Box Office settlement.

Employee and Guest Experience Manager

Live Nation
02.2019 - 03.2020
  • Lead orientation for new and returning employees to review company policies, procedures, and expectations.
  • Established strong relationships with seasonal staff to create a positive, supportive and an efficient work environment to ensure employee satisfaction.
  • Provided excellent customer service by supporting guests during conflict, assisting with ADA accomodations, answering the text hotline, and creating Miracle Moments.
  • Managed guest survey systems, department expenses, allowances and hiring events.




Premium Seat Coordinator Internship

Live Nation
05.2017 - 08.2027
  • Supported the Premium Sales Director by completing operational needs in the VIP Club, Box Seats, and VIP Entrance.
  • Established unique themes, music, and catering for our clients during events in the private VIP Club.
  • Acted as a point of contact for the Premium Seat department during shows.


Education

Bachelor of Science - Communication: Electronic Media And Broadcasting

Appalachian State University
Boone, NC
04-2018

Skills

  • Ticketmaster Host and Archtics
  • Excellent customer service
  • Successful interpersonal abilities
  • Quick decision-making
  • Strong leadership and management skills
  • Highly organized
  • Ability to adapt in high pressure environments

Timeline

Premium Seat Coordinator

Oak View Group
07.2020 - Current

Employee and Guest Experience Manager

Live Nation
02.2019 - 03.2020

Premium Seat Coordinator Internship

Live Nation
05.2017 - 08.2027

Bachelor of Science - Communication: Electronic Media And Broadcasting

Appalachian State University

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