Molly Cardiel
Mineral Wells,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server
Cheddars Scratch Kitchen
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Frontline Nutrition
11.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
Bakery Sales Clerk
HEB Grocery Store
07.2022 - 03.2023
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Offered every customer exceptional service and learned regular customers' preferences.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Stocked and faced bakery cases with daily offerings.
- Marketed bakery products to customers and provided information on ingredients.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Discussed cake design options, available flavors and specific event needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Perrin High School
Perrin, TX05.2021
Skills
- Sales Expertise
- Performance Improvement
- Judgment and Decision-Making
- Service-Orientation
- Reading Comprehension
- Coordination
- High-Energy and Stamina
- Speaking
Video games, reading, writing, drawing
I write my own short stories, draw my own tattoos, read, and play video games on my free time.
Timeline
Server
Cheddars Scratch Kitchen
04.2023 - Current
Barista
Frontline Nutrition
11.2022 - 04.2023
Bakery Sales Clerk
HEB Grocery Store
07.2022 - 03.2023
High School Diploma -
Perrin High School