Molly Cochran
Liberty Hill,TX
Summary
Dynamic and results-oriented professional with proven expertise in customer service and teamwork, honed at Dicks Sporting Goods and Texas Hit Lab. Excelled in enhancing team performance and customer satisfaction through exceptional service and strategic problem-solving. Skilled in verbal/written communication and time management, consistently achieving and surpassing goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dicks Sporting Goods
04.2024 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Softball Coach
Texas Hit Lab
08.2021 - Current
- Developed strong relationships with players, fostering a supportive environment for personal growth and success.
- Enhanced team performance by implementing effective coaching strategies and personalized training plans.
- Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
- Improved player skills by designing targeted practice drills focusing on fundamentals, techniques, and game strategy.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Mentored athletes on college recruitment processes providing guidance assistance with application requirements.
Education
BBA - Marketing
Tarleton State University
Stephenville, TX05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Problem-solving
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Professional demeanor
Timeline
Sales Associate
Dicks Sporting Goods
04.2024 - Current
Softball Coach
Texas Hit Lab
08.2021 - Current
BBA - Marketing
Tarleton State University
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