Molly Donovan
Scranton
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great communication skills and collaboration skills. Works well with anyone.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Browns Gym
Scranton
10.2024 - Current
- Answered phone calls to inform potential members about gym services and membership options, enhancing customer engagement.
- Demonstrated proper exercise techniques to ensure safety and effectiveness.
- Managed budgets and inventory for gym supplies and materials, ensuring availability and cost-effectiveness.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Maintained a clean, organized environment throughout facility, promoting a welcoming atmosphere for members.
Shift Leader
Duck Donuts
Moosic
01.2022 - 10.2024
- Supervised daily operations, maintaining quality standards for all products to enhance customer satisfaction.
- Trained new team members on procedures and customer service skills, facilitating smoother onboarding and improved service delivery.
- Oversaw cash handling procedures and maintained accurate financial records.
- Implemented health and safety protocols to ensure a clean work environment.
- Resolved customer complaints promptly and professionally, fostering positive customer relationships and satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Bachelor of Arts - Criminal Justice
Lackawanna College
Scranton, PA05-2026
Skills
- Communication skills
- Active listening
- Problem solving
- Adaptability
- Critical thinking
- Positive attitude
- Confident
Accomplishments
Honors society
Timeline
Front Desk Receptionist
Browns Gym
10.2024 - Current
Shift Leader
Duck Donuts
01.2022 - 10.2024
Bachelor of Arts - Criminal Justice
Lackawanna College