Molly Fraley
Cincinnati,OH
Summary
Offering strong foundation in customer service and eagerness to learn and grow in dynamic environment. Brings ability to quickly grasp essential customer service protocols and adeptly handle customer interactions and support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
To Go Specialist
Olive Garden
02.2017 - 08.2019
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Style Advisor
Justice
11.2015 - 02.2017
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
Lead Team Member
Penn Station
12.2009 - 05.2015
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Managed food service, food production, sanitation and staff supervision.
- Demonstrated strong multitasking abilities by managing guest seating, food service coordination, and cleanliness tasks simultaneously.
Education
Associates - Medical Office Administration
Larock Academy
Florence, KY07.2025
Associates - Dental Hygiene
Adapt
Cincinnati, OH04.2023
All Major
Oak Hills High School
Cincinnati, OH06.2022
Skills
- Food handling
- Money handling
- Teamwork and collaboration
- Reliability
- Cross-training capabilities
- Office administration duties
- Customer service
Certification
Radiology
CPR/First Aid
Timeline
To Go Specialist
Olive Garden
02.2017 - 08.2019
Style Advisor
Justice
11.2015 - 02.2017
Lead Team Member
Penn Station
12.2009 - 05.2015
Associates - Medical Office Administration
Larock Academy
Associates - Dental Hygiene
Adapt
All Major
Oak Hills High School