Valentina Perez
Norfolk,VA
Summary
Dynamic and goal-oriented professional with a proven track record at Applebees, adept at multitasking and complaint resolution. Excelled in enhancing customer satisfaction and sales through effective upselling and strong phone etiquette. Demonstrated initiative by cross-training in kitchen roles, contributing to team efficiency and a reduction in customer wait times.
Overview
4
4
years of professional experience
Work History
To Go Specialist
Applebees
11.2019 - 10.2023
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Education
Diploma - General Studies
El Rancho Unified School District
Pico Rivera, CA06.2018
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Goal oriented
- Complaint resolution
- Detail-oriented
- Food handling
- Efficient packaging
- Money handling
- Payment processing
- Upselling
- High volume dining
- Safe food handling
Languages
Spanish
Elementary
Timeline
To Go Specialist
Applebees
11.2019 - 10.2023
Diploma - General Studies
El Rancho Unified School District
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