Molly Fullerton
Pensacola
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and improving outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wings and Things Monogramming
07.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Nursing
Pensacola State College
Pensacola, FL05-2025
Skills
- Critical thinking
- Relationship building
- Problem resolution
- Professional telephone demeanor
- Order processing
- Documentation
- Microsoft Office Suite
- Prioritization
Certification
- BLS Certification , American Heart Association - Jan 2024-present
- NIH Certification , NIHSS - October 2024-present
Clinical Experience
- Introduction to Nursing - 135 clinical hours - Baptist Health Care Gulf Breeze, Med-surg
- Adult Health I - 135 clinical hours - Ascension Sacred Heart, Neuro/Med-surg
- Adult Health II - 135 clinical hours - HCA, Med-surg/Observation
- Maternal Child - 90 clinical hours - Ascension Sacred Heart, PSU, NICU, Pediatric ER
- Mental Health - 45 clinical hours - HCA, Psychiatric
- Preceptorship - 120 clinical hours - Baptist Health Care, LDRP
Timeline
Customer Service Representative
Wings and Things Monogramming
07.2017 - Current
Associate of Science - Nursing
Pensacola State College
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