Molly Gale
Keokuk,IA
Summary
Clerical professional with four plus years of experience in a nonprofit office setting. A solid background in customer service and administrative tasks. Known for training new staff and resolving inquiries effectively. Proven track record of managing high-volume workflows with exemplary multitasking and time management skills. Renowned for precise data entry and a proactive approach to assisting colleagues ensuring team goals are met. Responsible professional willing to go extra mile to assist others with solving problems. Ready to leverage expertise to support team productivity and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hoerner YMCA
Keokuk, IA
09.2021 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Trained new staff on front desk procedures and customer service standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Investigated and resolved customer concerns in a timely manner, ensuring supervisor was informed of escalated issues.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected cash, check, and card payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
Production Worker
Scotts Miracle-Gro
Fort Madison, IA
12.2020 - 06.2021
- Operated production machinery to ensure efficient product assembly and packaging.
- Conducted quality inspections to maintain high standards of product integrity.
- Assisted in training new team members on safety protocols and operational procedures.
- Collaborated with team members to streamline workflows and enhance productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Cashier /Retail Sales Associate
Walmart
Keokuk, IA
08.2018 - 12.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained clean and organized checkout areas, ensuring compliance with safety standards.
- Trained new cashiers on operational procedures and best practices for customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Keokuk High School
KeokukSkills
- Customer engagement
- Courteous and professional
- Detail-oriented
- Clerical support
- Effective multitasking
Timeline
Front Desk Receptionist
Hoerner YMCA
09.2021 - Current
Production Worker
Scotts Miracle-Gro
12.2020 - 06.2021
Cashier /Retail Sales Associate
Walmart
08.2018 - 12.2020
High School Diploma -
Keokuk High School