Molly Grass

My current job is working as a Customer Service Associate at the Home Depot. At this job my primary responsibilities is to...

• Process returns for customers while also checking for damages, fraud, or missing parts
• Process sales for customers buying merchandise
• Place online delivery or pick up orders for customers
• Process refund owes or balance dues within our system
• Validate orders and restock cancelled orders
• I answer in-store phone calls and assist customers in answering their questions, finding products, transferring them to their desired department, and helping them place orders over the phone.
• I call our IT Help desk if there is a computer issue
• I help set customers up with a Home Depot credit card as well as help them resolve any issues with their cards
• I send emails and call customer when their order is ready for pick-up, if their is a problem or delay with their order, or if they have a balance due or refund owed on an order.
• I am always lending a helping hand to my other associates if they aren't sure how to resolve an issue, are having computer troubles or customer troubles,

I am a very efficient worker here and have gained much respect from my coworkers and managers due to my team player and leadership attitudes and behaviors. I have developed great customer service skills and have had many times where I have turned a frustrated customer into a very thankful one. Our main values for customer satisfaction at Home Depot is to greet the customer, engage with them, and thank them for shopping with us which is always a value I uphold. I have also won many employee survey competitions which was if you got the most positive customer surveys within a week you win a prize. There was one month were I had won each week. I also uphold the companies safety standards and make sure my coworkers do as well to ensure safety within the workplace.

While working at Friendly's Restaurant I started off as their night time hostess / busser. During this time I would greet customers, help them to their seats, and clean up their tables after they left. While greeting it was my responsibility to make sure certain sections were not getting over or under sat and that none of the waiters / waitresses were overwhelmed while tables.

After getting a few months of experience as a hostess / busser, I moved to be the closing dishwasher for the company. During this period of my employment it was my responsibility to efficiently clean and dry our dishes and send them back out to the ice cream counter and grill counter as quickly as possible, especially during the dinner rush. During our closing period I had to make sure all of the dishes were cleaned and out away, all the trash in the building was taken out to the dumpster, all the floors were swept and moped, and all the counters were wiped down and sanitized.

Five months into my employment they moved me to the ice cream counter which became my primary role at Friendly's. Here I was mainly their closer but I occasionally opened and worked the afternoon shift as well as working many doubles where I would open and then come back later the same day to close. My role as the closing ice cream scooper was to...

• Take orders from customers, ring them up, and make their ice cream orders
• Took food and ice cream orders over the phone
• Make ice cream orders for the waiters and waitresses tables
• I put together doordash orders as well as checked in and out doordash employees
• Bring food and ice cream to go orders to the counter for customers
• Restocked ice cream, toppings, syrups, and cups/utensils

Closing responsibilities

• Swept / mopped floors
• Wiped down all the counters
• Made sure all of the ice cream/ toppings/ syrups / cups and utensils were fully stocked
• Scooping spoons were cleaned
• Fridge was restocked with milk and frozen toppings
• A manger closed the registers till
• The front counter on the customers side was tidy

If I got all of my closing duties completed early then I always ask around to the grill cooks, waiters and waitresses, dishwasher, and managers if there was anything I could help them with. Many times I would help the dishwashers put away all of the dishes as well as sweep or vacuum others stations if needed.

I also periodically had a handful of morning waitressing shift when we were understaffed with waiters and waitresses. I was very flexible with what I was doing each day.

Working for the Dirt Dawgs sports I helped instruct roughly four to five baseball or softball clinics each month for group ranging from 10U (ages 7-10) 12U (ages 10-13) 14U(ages 13-15) and 16U (ages 15-17)

I used to play club softball with this facility and due to my leadership skills within my own softball team they figured I would be a great fit to help out and even instruct some baseball and softball clinics. Within these clinics would teach the younger groups how to throw, field, and hit efficiently and for the older groups I went through more throwing, fielding, and hitting fundamentals. I always made sure each girl understood any instructions given and that they were excelling within each clinic. Some young children that I began working with struggled quite a bit with hitting or throwing but after just a few clinics I was able to turn them in to much better athletes who were not only performing better but wanted to perform better.

While working at Rockland Athletics, my primary responsibility was filing important documents, such as invoices, purchase orders, and inventory files. I was responsible for managing and organizing a vast amount of paperwork, ensuring that documents were filed accurately and efficiently in alphabetical order as well as recycling documents that the company no longer needed. I developed an organization strategy for myself in order to sort each document in the most efficient way possible so I could quickly move onto the next stack of documents that needed sorting. This strategy not only reduced the time taken to file Important documents but also improved overall office productivity.

Along side being a document filer, I also helped the company stock their incoming merchandise. This part of my job included hanging up T-shirts, jackets, and sweatshirts; folding pants and shorts; sorting trophy templates and plaques; and setting up sneaker displays.

Each shift once I finished filing all the documents of the day I would help around the building in cleaning and setting up displays for merchandise. This involved dusting; wiping down counters, windowsills, and stands; refolding or rehanging clothing; vacuuming the carpets. I always did my part in helping the company any ways that I could.