Molly Hardcastle
Upton,MA
Summary
Proven track record in customer service and multitasking, demonstrated at Red Heat Tavern by seamlessly managing guest inquiries and high-pressure situations. Enhanced guest satisfaction at Angels Garden Center through efficient process improvements and exceptional service. Skilled in financial transactions and teamwork, with a flexible approach to scheduling and a positive attitude.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Hostess
Red Heat Tavern
03.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Front Desk Sales Associate
Angels Garden Center
09.2020 - 08.2024
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Education
Bachelor of Science - Sports Management
University of Maine
Orono, ME 09.2024 - 05.2028
High School Diploma -
Blackstone Valley Regional Vocational High School
Upton06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Positive Attitude
- Teamwork and Collaboration
- Flexible Schedule
Accomplishments
Pro Start Invitational competitor in the Management competition.
- Collaborated with team of 5 in the development of Pro Start Invitational Massachusetts state competition.
- Came in second place in state management competition.
- Lead group through presentation to acquire second place in competition.
Timeline
Bachelor of Science - Sports Management
University of Maine
09.2024 - 05.2028
Restaurant Hostess
Red Heat Tavern
03.2023 - Current
Front Desk Sales Associate
Angels Garden Center
09.2020 - 08.2024
High School Diploma -
Blackstone Valley Regional Vocational High School
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