Melinda Hintz
Chatfield,MN
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
6
6
years of professional experience
Work History
Patient Appointment Coordinator
Mayo Clinic
Rochester, MN
01.2022 - Current
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
Stylist Manager
Fantastic Sams Cut & Color
Rochester, MN
07.2018 - 12.2021
- Increased client satisfaction by providing personalized styling advice tailored to individual needs.
- Managed a team of stylists, resulting in improved customer service and increased sales.
- Implemented new inventory management system for better organization and streamlined operations.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Mentored junior stylists, enhancing their skills and contributing to overall salon success.
- Provided high-quality hair services, ensuring timely completion and attention to detail.
Education
Cosmetology License - Cosmetology
The Salon Professional Academy
Rochester, MN12.2017
Skills
- Patient confidentiality
- Follow-up skills
- Data entry proficiency
- Medical terminology knowledge
- Healthcare industry understanding
- HIPAA Compliance
- Strong Organization
- Schedule Management
- Staff Management
- Employee Supervision
- Active Listening
- Adaptability
Timeline
Patient Appointment Coordinator
Mayo Clinic
01.2022 - Current
Stylist Manager
Fantastic Sams Cut & Color
07.2018 - 12.2021
Cosmetology License - Cosmetology
The Salon Professional Academy