Molly Hwong
Summary
Motivated full-time college student seeking opportunities to expand skills while keeping up with company standards and eager to take on new challenges. Seeking to apply strong skills in customer service to a new work environment and promote further growth.
Overview
3
3
years of professional experience
Work History
Crew Shift Leader
Bing Haus
01.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Attended monthly meetings with bosses and other shift leaders to discuss improvements to be made
- Use of POS system to close register and read end-of-day reports.
Barista
Bing Haus
04.2021 - Current
- Responsible for preparations and maintaining a clean work environment
- Communication with team members for assistance on tasks
- Prepared and served coffee, espresso drinks, teas, and dessert
- Promoted to Shift Lead within 1 year due to strong performance and knowledge.
Hostess
Truckstop
07.2023 - 03.2024
- Greeted customers and escorted them to their tables
- Managed reservations, waitlists, and special requests for large parties
- Stayed attentive to server or kitchen availability and table turnover to quickly seat guests
- Assisting customers with information about menu items or services offered.
Education
Bachelor of Science - Public Health with Concentration in Medicine Sciences
University of California - San Diego
La Jolla, CA06.2026
High School Diploma -
Madison High School
San Diego, CA06.2022
Skills
- Team Player
- Communication
- Attention to Detail
- Problem-Solving
- Active Learner
- POS System Operations
- Customer Service
- Multitasking
Awards and Recognitions
- Principal's Honor Roll Recipient 2018-2022
- ASB Member 2021-2022
- Cheer Captain 2021-2022
- Volleyball Captain 2020-2022
Volunteer Experience
SHARP Memorial Hospital, Rehabilitation Center - Occupational/Physical Therapy Department (February 2024 - Current)
- Assisting staff members with tasks and patient activity
- Greeting and uplifting patient and visitors to create a positive, memorable experience
- Following hospital policies and safety protocol
Timeline
Hostess
Truckstop
07.2023 - 03.2024
Crew Shift Leader
Bing Haus
01.2022 - Current
Barista
Bing Haus
04.2021 - Current
Bachelor of Science - Public Health with Concentration in Medicine Sciences
University of California - San Diego
High School Diploma -
Madison High School