Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Molly Kane

Washington,PA

Summary

Dynamic leader with expertise in staff management and operations at Mac.Bid, enhancing team efficiency and customer satisfaction. Proven ability to resolve complex issues, reducing complaint resolution time by 30%. Skilled in inventory control and staff development, fostering a collaborative environment. Committed to continual improvement and achieving organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Mac.Bid
11.2024 - Current
  • Assisted management in daily operational activities to ensure smooth business functions.
  • Supported team members in executing routine tasks efficiently and effectively.
  • Learned and implemented company policies to maintain compliance standards.
  • Engaged in staff training sessions to enhance team knowledge and skill sets.

A Scan Lead

Mac.Bid
07.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Removal Lead

Mac.Bid
04.2024 - 07.2024
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Resolved customer inquiries through effective communication, ensuring satisfaction and retention.
  • Collaborated with cross-functional teams to address complex issues, improving resolution times and customer experiences.
  • Implemented best practices for handling escalated issues, reducing complaint resolution time significantly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

A Scan Lead

Mac.Bid
07.2023 - 04.2024

Scanner

Mac.Bid
06.2022 - 07.2022
  • Operated high-speed scanners to accurately capture data from documents and images.
  • Conducted quality checks to ensure scanned materials met organizational standards.
  • Collaborated with team members to streamline scanning processes for improved efficiency.
  • Trained new staff on operating scanning equipment and adhering to safety protocols.

Line Cook

The Yard
08.2021 - 05.2022
  • Prepared high-quality dishes according to standardized recipes and presentation guidelines.
  • Collaborated with kitchen team to ensure timely service and efficient workflow during peak hours.
  • Maintained cleanliness and organization of kitchen equipment and workstations, adhering to safety standards.
  • Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.

Assistant General Manager

IHOP
01.2018 - 03.2020
  • Monitored inventory levels and assisted in stock replenishment processes.
  • Contributed to customer service efforts by addressing inquiries and resolving issues promptly.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Education

High School Diploma -

Mahanoy Area
Mahanoy City, PA

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Certification

Forklift Certification

Timeline

Assistant General Manager

Mac.Bid
11.2024 - Current

A Scan Lead

Mac.Bid
07.2024 - 11.2024

Removal Lead

Mac.Bid
04.2024 - 07.2024

A Scan Lead

Mac.Bid
07.2023 - 04.2024

Scanner

Mac.Bid
06.2022 - 07.2022

Line Cook

The Yard
08.2021 - 05.2022

Assistant General Manager

IHOP
01.2018 - 03.2020

High School Diploma -

Mahanoy Area

Similar Profiles

CREATE PROFILE
Molly Kane