Molly Loughran
Goshen,New York
Summary
Aspiring HR professional committed to launching a career in Human Resources, leveraging over 8 years of hands-on experience in customer service. Eager to apply my strong foundation of skills to support recruitment, onboarding, and HR operations, while contributing to the growth and success of the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Trailside Treats Creamery
05.2023 - Current
- Maintained a clean and organized work environment to ensure a pleasant customer experience.
- Handled cash transactions accurately and efficiently.
- Collaborated with team members to manage high-traffic periods and improve service flow
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inventory Control Specialist
American Eagle Outfitters Inc.
10.2023 - 08.2024
- Optimized inventory flow and managed stock levels based on sales trends to meet demand.
- Ensured efficient backroom organization to streamline product access and storage.
- Collaborated with visual merchandising to enhance in-store displays and boost product visibility.
- Conducted regular audits to maintain accurate stock records and minimize discrepancies.
- Utilized strong communication skills to ensure timely restocking, contributing to a seamless customer experience.
Appliance Associate
The Home Depot
08.2021 - 05.2023
- Enhanced customer experience via welcoming customers, guiding them through the purchase process and coordinating delivery.
- Signed up over 500 customers for store credit cards.
- Optimized employee training using effective communication and hands-on learning.
- Drove upselling by communicating promotional and seasonal products at checkout.
Education
Bachelor of Science (B.S.) - Psychology
Suny Oneonta
Oneonta, New York08.2024
Skills
- Customer Service
- Conflict Resolution
- Time Management
- Organizational Development
- Data Entry
- SPSS Statistics
- Team Collaboration
- POS System Operation
Timeline
Inventory Control Specialist
American Eagle Outfitters Inc.
10.2023 - 08.2024
Customer Service Associate
Trailside Treats Creamery
05.2023 - Current
Appliance Associate
The Home Depot
08.2021 - 05.2023
Bachelor of Science (B.S.) - Psychology
Suny Oneonta
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