Molly O'Rourke
Santa Rosa Beach
Summary
Accomplished Patient Care Coordinator at NuWell Medicine, adept in HIPAA compliance and critical thinking, significantly enhanced patient satisfaction through efficient scheduling and streamlined communication. Trained staff, ensuring high-quality care and operational consistency. Demonstrated exceptional organizational skills, contributing to a seamless patient care experience.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
NuWell Medicine
05.2024 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
Bachelor of Science - Communication Sciences And Disorders
Louisiana State University
Baton Rouge, LA12-2022
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
Timeline
Patient Care Coordinator
NuWell Medicine
05.2024 - Current
Bachelor of Science - Communication Sciences And Disorders
Louisiana State University
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