Molly Pagel
North Mankato,MN
Summary
Accomplished Account Manager with a proven track record, adept at fostering strong customer relationships and resolving complex issues across departments. Strong written and communication skills, SAP/ERP experience, and customer service skills. I significantly enhanced account satisfaction and operational efficiency bymanaging diverse teams and driving sales growth through strategic relationship building and management.
Overview
12
12
years of professional experience
Work History
Account Manager
EI Microcircuits
03.2023 - 11.2024
- Managed largest account, as well as 12 smaller accounts.
- Maintain customer satisfaction by building strong relationships and addressing all needs promptly.
- Work cross-functionally with all departments of the manufacturing facility to ensure all issues are resolved.
- Field a wide variety of inquiries including production needs and schedule changes, quoting, PO coverage and placement, logistics issues, and more.
Insides Sales and Customer Service Supervisor
ZF OFF-Highway of Minnesota, Formerly MICO, INC.
02.2016 - 03.2023
- Oversee customer service/inside sales department of up to 6 direct reports.
- Maintain customer satisfaction by fostering strong relationships and addressing needs promptly.
- Work cross-functionally with all departments of the manufacturing facility to ensure all issues are resolved.
- Service largest account in an insides sales capacity to monitor on time shipments, production needs, invoice issues, logistics inquiries, and more.
Starbucks Manager
Hy-Vee
11.2012 - 02.2016
- Responsible for all aspects of managing a Starbucks licensed location.
- Monthly inventory tracking, quarterly sales projections, monitor labor spending, create work schedules, and more.
- Setting retail floor presentations to meet Starbucks visual and merchandising standards.
- Work behind the coffee bar to foster strong customer relationships and satisfaction.
Education
Bachelor of Arts - Communications
Minnesota State University, Mankato
Mankato, MN05-2009
Skills
- Excellent written and oral communication skills
- Management experience in both retail and office customer service
- SAP and ERP system experience
- Remote work experience
- Relationship building and management
Timeline
Account Manager
EI Microcircuits
03.2023 - 11.2024
Insides Sales and Customer Service Supervisor
ZF OFF-Highway of Minnesota, Formerly MICO, INC.
02.2016 - 03.2023
Starbucks Manager
Hy-Vee
11.2012 - 02.2016
Bachelor of Arts - Communications
Minnesota State University, Mankato
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