Molly Passeck
Fairfield,CT
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to a professional setting.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Sinclair
11.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers to address guest needs
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Operations Manager
Dairy Queen
07.2024 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and supervised staff on best practices for food preparation and safety compliance.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented new scheduling system to optimize workforce management and reduce labor costs.
- Developed training materials to support onboarding process for new employees, enhancing retention rates.
- Collaborated with management team to establish operational goals aligning with overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Counselor-in-Training
Harbor Lights
06.2022 - 08.2024
- Assisted in developing and implementing individualized counseling plans for program participants.
- Facilitated group discussions to promote peer interaction and support among campers.
- Monitored camper behavior, ensuring adherence to safety protocols and guidelines.
- Collaborated with senior counselors to organize recreational activities that fostered teamwork and engagement.
- Provided one-on-one support to campers, addressing emotional and social challenges effectively.
Education
No Degree -
Fairfield Ludlowe High School
Fairfield06-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Customer relationship management
- Client relationships
Silver Award for Girl Scouts Project
I was tasked with researching a issue in my community, that I was passionate about, and create a project that has a lasting change on the community. I created a mental health website full of mental health resources, activities, and facilities that members of my community could use in order to help their mental wellbeing.
Timeline
Restaurant Hostess
Sinclair
11.2025 - Current
Operations Manager
Dairy Queen
07.2024 - Current
Counselor-in-Training
Harbor Lights
06.2022 - 08.2024
No Degree -
Fairfield Ludlowe High School