Molly Passeck
Fairfield,CT
Summary
Dynamic Operations Manager with a proven track record at Dairy Queen, enhancing service efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I implemented strategies that improved employee retention and optimized inventory management, resulting in reduced waste and increased operational effectiveness. Committed to fostering strong client relationships and driving team success.
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Overview
3
3
years of professional experience
Work History
Operations Manager
Dairy Queen
07.2024 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and supervised staff on best practices for food preparation and safety compliance.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented new scheduling system to optimize workforce management and reduce labor costs.
- Developed training materials to support onboarding process for new employees, enhancing retention rates.
- Collaborated with management team to establish operational goals aligning with overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Counselor-in-Training
Harbor Lights
06.2022 - 08.2024
- Assisted in developing and implementing individualized counseling plans for program participants.
- Facilitated group discussions to promote peer interaction and support among campers.
- Monitored camper behavior, ensuring adherence to safety protocols and guidelines.
- Collaborated with senior counselors to organize recreational activities that fostered teamwork and engagement.
- Provided one-on-one support to campers, addressing emotional and social challenges effectively.
Education
No Degree -
Fairfield Ludlowe High School
Fairfield06-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Customer relationship management
- Client relationships
Silver Award for Girl Scouts Project
I was tasked with researching a issue in my community, that I was passionate about, and create a project that has a lasting change on the community. I created a mental health website full of mental health resources, activities, and facilities that members of my community could use in order to help their mental wellbeing.
Timeline
Operations Manager
Dairy Queen
07.2024 - Current
Counselor-in-Training
Harbor Lights
06.2022 - 08.2024
No Degree -
Fairfield Ludlowe High School