Molly Rock
Mooreville,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
North Mississippi Medical Clinics,Central Billing
2022.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Admission Discharge Specialist
North Mississippi Medical Clinics,Barnes Crossing
2016.03 - 2020.08
- Reviewed and verified data on all submitted documentation
- Completed admissions duties with timeliness and accuracy.
- Performed filing, billing and routing messages to appropriate people for office of 30.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Front End Coordinator
TJ Maxx Dept Store
2013.08 - 2016.03
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Saltillo High School
Saltillo, MS05.2011
Skills
- Membership Inquiries and Renewals
- Sales Expertise
- Quality Assurance Controls
- Typing Proficiency
- Payment Collection
- Admissions Screening
- Multi-Line Telephone Systems
- Customer Experience
- HIPAA Compliance
- Information Updates
- Insurance Information Collection
- Comfort with Technology and Databases
Timeline
Customer Service Representative
North Mississippi Medical Clinics,Central Billing
2022.02 - Current
Admission Discharge Specialist
North Mississippi Medical Clinics,Barnes Crossing
2016.03 - 2020.08
Front End Coordinator
TJ Maxx Dept Store
2013.08 - 2016.03
High School Diploma -
Saltillo High School