Molly Swanson

• I educate new Copilot users on how Generative AI works, what to use it for, depending on their role and skills, and how to use it securely.
• I customize learning sessions for user needs while demonstrating how to craft a prompt to achieve helpful responses.
• I educate leaders about the potential business value of Generative AI based on research and market analysis.
• I foster and drive connections in this rapidly growing field, by speaking directly with external companies

• Evaluated current processes to develop improvement plans.
• Directed and led documentation of business capabilities, value streams, and user journey.
• Reviewed internal capability categories and advocated to change to industry standards.

• Presented custom dashboards with insights to stakeholders
• Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive program growth.

Led successful completion of a variety of projects.

Trained junior team of analysts to increase efficiency of recurring work.

Implemented custom mutual funds for workplace retirement plans

Resolved challenging and complex account issues for customers

Delivered exceptional customer service for a wide variety of inquiries