Molly Thierry
New London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assistant position. A team player and ready to help achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Mercy Heath Physician's
Oberlin
07.2024 - Current
- Greeted patients and visitors with professionalism and empathy.
- Scheduled patient appointments using electronic health record systems.
- Assisted patients in completing registration forms and verifying insurance information.
- Addressed patient inquiries and resolved issues efficiently and courteously.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained patient confidentiality and compliance with HIPAA regulations.
- Processed patient payments and managed billing inquiries promptly.
- Collaborated with team members to improve front desk operations continuously.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled surgeries by coordinating with surgeons and medical staff effectively.
Patient Access Representative
Fisher Titus Medical Center
03.2017 - 07.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
ER Technician/Secretary
Fisher Titus Medical Center
11.2007 - 02.2015
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Facilitated transfer of patients throughout medical facility and between departments.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Liaised between nurses, physicians, patients and visitors.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
Medical Assisting
Remington College
Cleveland, OHSkills
- Registration and Admissions
- Post-Discharge Care Coordination
- Appointment Scheduling
- Patient Check-In
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Scheduling Diagnostic Procedures
- Payment Processing
- Money Handling
- Medical Terminology
- Patient Registration
References
Haley Robuck CNP
- 57 Park Ave, New London, Ohio 44851
- 419-706-5253
Nicole Shantz
- 12815 Arlington Road, Berlin Heights, Ohio 44814
- 419-706-7457
Charity Case
- 133 1/2 Williams Street, New London, Ohio
- 419-706-7939
Timeline
Patient Service Representative
Mercy Heath Physician's
07.2024 - Current
Patient Access Representative
Fisher Titus Medical Center
03.2017 - 07.2024
ER Technician/Secretary
Fisher Titus Medical Center
11.2007 - 02.2015
Medical Assisting
Remington College