Molly Wright
Fort Worth
Summary
Encouraging Manager skilled in team building and motivating employees to enhance engagement and performance. Managed vendor relationships by negotiating contracts, ensuring compliance, and optimizing supply chain operations for efficiency. Focused on collaborative teamwork and delivering results while adapting to changing needs.
Overview
14
14
years of professional experience
Work History
Vendor Relations Manager
Peruchi Pros
Fort Worth, TX
12.2025 - Current
- Directed a team of four direct reports while managing relationships with twenty-two vendors across the nation.
- Negotiated contracts to secure favorable terms and pricing for company initiatives.
- Streamlined vendor onboarding process by implementing standardized procedures, expediting integration.
- Built strong vendor relationships to improve collaboration and communication efforts.
- Evaluated vendor performance metrics to pinpoint improvement areas and enhance operational efficiency.
Loss Recovery Supervisor
Toyota Industries Commercial Finance
Coppell, TX
06.2022 - 12.2025
- Directed a diverse team of eight direct reports and four overseas staff while managing strategic relationships with 12 collection agencies, four national attorney vendors, and eight repossession vendors to drive operational efficiency and achieve business objectives.
- Monitored credit loss trends and increase recoveries year over year while meeting.
- Manage and guide staff in handling unusual and demanding situations in determining the most effective method for maximizing benefit to the company.
- Coordinate with legal, credit risk, policy, and compliance with regulations and overall credit risk strategy.
- Effectively manage the assigned budget forecasting and expense control.
- Stay current on emerging technologies in process design and recovery to help reduce credit losses.
- Ensure compliance monitoring and internal controls are in place, including processes by company and regulatory standards.
- Lead and develop an effective team through communication, performance management, development plans, and reward/recognition practices
- Client liaison with assigned outside agencies and attorneys.
- Coordinated with TICF legal counsel to navigate legal issues and ensure compliance in ongoing lawsuits.
- Identify accounts on Subpoenas served to TICF’s Agent for Service of Process and complete the Affidavit.
- Managed legal documents processing - Subpoenas/Request for Production of documents, Notice of Disposition of Sale.
- Negotiate repossession or settlement, depending upon circumstances.
- Review accounts for collectability on charged-off accounts, and bad debt, sell equipment to Hino/forklift dealers and offer settlements.
- Determine the value of assets; determine the appropriate legal action necessary to recover amounts due or recover equipment.
- Lead monthly conference call with agencies to review trends and performance.
- Ensure that agencies are meeting required service levels and independently coach agencies accordingly.
- Analyzed disputed accounts and legal matters, coordinating with agencies and attorneys to uphold response accuracy and timeliness.
- Direct actions of counsel to secure the most favorable results for TICF. Identify alternate legal counsel, if needed.
- Garner in-depth understanding of Statements of Work (SOW), Master Service Agreements (MSA), and related contractual documents. Perform random audits of agency state license and bond compliance.
- Resolve inbound phone calls related to agency accounts (e.g. complaints).
- Negotiate fees and audit invoices.
- Facilitated collection of past due payments and negotiated sales of bankruptcy and repossessed units to minimize financial losses and associated fees.
- Effectively work in a cross matrixed organization to sell units.
- Identify gaps within the organization while providing solutions and addressing all issues, while maintaining professionalism.
- Keep management appraised of critical issues related to compliance, exposure, remittance, etc.
- Reconciled accounts for accuracy when necessary.
- Develop desk guides/procedures for processing documents.
- Executed special projects based on organizational needs.
- Analyzed fraud patterns using advanced analytics tools to enhance detection capabilities.
- Analyzed transaction data to identify and investigate potential fraud patterns.
- Collaborated with law enforcement agencies on fraud-related investigations and cases.
- Conducted training sessions for junior analysts on fraud detection tools and methodologies.
- Monitored account activity to flag suspicious transactions for further investigation.
- Led cross-functional teams in developing proactive measures against emerging fraud tactics.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Senior Legal Analyst
Hyundai Motor Finance
Plano, TX
10.2018 - 06.2022
- Investigated claims and provided litigation support to in-house and outside counsel, timely and efficiently managing multiple projects in a fast-paced environment.
- Responded to discovery requests, prepared case summaries, and privilege/reduction logs.
- Reviewed cases for claim sharing with maintenance vendors and prepared tender letters.
- Docketed cases conducted general and legal research and drafted legal documents and correspondence.
- Assist in complex litigation through research, discovery, trial, and client/expert contacts.
- Located, reviewed, and extracted critical data from vendor and company contracts; supplied relevant reference information and summaries to Attorneys.
- Analyzes court documents such as third-party subpoenas, levies, garnishments, government agency documents, and any other forms of the legal document served.
- Researched various databases for case information and investigative inquiries.
Litigation Recovery Analyst II
Hyundai Capital America
Plano, TX
08.2016 - 10.2018
- Manage & review all litigation requests for accuracy.
- Drafted all litigation referrals packets to send to outside counsel such as replevin matters including, acts/threats of violence, break-orders, sheriff escorts, replevin bonds, full balance suits, fraud, dealer/ commercial fraud.
- Filed proper paperwork to secure restitution, title Fraud, deficiency judgments, & declaratory judgments
- Worked closely with multiple other department management such as Fraud, Re-marketing, and Service and Support department to resolve potential litigation matters and assisted with outstanding title issues.
- Communicated with probate /estate attorney on deceased accounts to find a win/win solution to avoid losses.
- Monitor and communicate with outside counsel involving all litigation matters.
- Communicate with outside attorney networks on contested litigated matters.
- Manage Cease & Desist accounts.
- Subject Matter Expert on Litigation matters such as probate/estate claims, replevin, dealer suits, title suits, impound/lien loss suits & full balance suits.
- Trained Litigation Specialists and Administrators.
- Audited invoices to ensure accuracy and made the necessary corrections. Researched vendor statements to ensure all open items paid timely.
- Performed and documented duplicate payment research.
- Filed & paid invoices daily.
- Collaborate and work closely with outside counsel as well as with management to achieve maximum results.
Asset Recovery Specialist III
Ally Financial Inc.
Lewisville, TX
12.2012 - 08.2016
- Manage a variety of different debt types: Post bankruptcy, post repossession, attorney retained account, SCRA, lease-end charges, total loss, effort exhausted, late charges, skip charge-off & secured judgments.
- Respond to routine and escalated customer & attorney inquiries via inbound and outbound calls.
- Handle accounts with speed and accuracy while maintaining professionalism and proficiency.
- Complete phone calls to meet required performance standards - metrics.
- Confirm and/or negotiate payment arrangements; research any discrepancies
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures.
- Maintain strict confidentiality.
- Willing to work a flexible schedule as needed and overtime as necessary to meet business needs.
- Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within the established time frame.
- Evaluate accounts to find a win/win solution to avoid losses.
- Responsible for prevention of loss of revenue on auto loans 90 to 120+ days past due
- Locate customers using basic and advanced skip tracing tools.
- Communicate with third parties to acquire customers' location information.
- Review and analyze credit applications and reports.
- Comply with all federal, state, and local regulations.
- Utilizing collection measures when deemed necessary in accordance with company guidelines and policies.
- Utilized communication and skip tracing expertise to minimize losses.
- Demonstrated ability to meet and exceed performance objectives in a high volume fast paced environment.
- Executed charge-off and legal actions for accounts 60+ days past due
- Participated in ongoing training and abided by FDCPA.
Education
GED -
Tarrant County College District
Fort Worth, TXSkills
- In-depth knowledge of collection practices, and federal & state regulations
- Supplier relations
- Stakeholder engagement
- Fraud prevention
- Fraud detection
- Loss prevention
- Dispute resolution
- Strong analytical and problem-solving skills
- Proficient knowledge of MS Office Suite (Word, Excel, Access, PowerPoint, One Note, Outlook)
- Consistently produces high-quality work product; regularly checks for errors and makes corrections as necessary; takes ownership of projects
- Professional email etiquette and completes assignments in a timely fashion
- Strong organizational, reasoning, and research skills
- Excellent communication skills
- Conflict resolution
Timeline
Vendor Relations Manager
Peruchi Pros
12.2025 - Current
Loss Recovery Supervisor
Toyota Industries Commercial Finance
06.2022 - 12.2025
Senior Legal Analyst
Hyundai Motor Finance
10.2018 - 06.2022
Litigation Recovery Analyst II
Hyundai Capital America
08.2016 - 10.2018
Asset Recovery Specialist III
Ally Financial Inc.
12.2012 - 08.2016
GED -
Tarrant County College District