Molly Young
Davison,MI
Summary
Talent Operations and HR Systems professional with 8+ years supporting ATS platforms, recruiter workflows, offer and requisition issue resolution, onboarding, and candidate-facing HR processes. Known for fast first-level support, strong data integrity, confidential record handling, and partnering with recruiters, hiring managers, and talent teams in remote, high-volume environments.
Overview
25
25
years of professional experience
Work History
HR SYSTEMS SUPPORT ANALYST
THE JANUS FIRM, ASSIGNED TO ARTHUR J GALLAGHER
REMOTE
06.2015 - Current
- Troubleshoot and resolve system issues with 99% first-contact resolution for standard inquiries, reducing downtime for critical talent acquisition tools.
- Provide timely first-level HR and talent operations support within strict SLAs, resolving ATS requisition, offer, and user inquiries while maintaining high-quality service for recruiters, hiring managers, and talent partners.
- Collaborated with hiring managers, recruiters, and talent acquisition teams to resolve requisition and offer issues, ensuring smooth RPO recruitment workflow.
- Provided first-line ATS support, guiding recruiters and hiring teams on applicant tracking processes to minimize escalations and maintain accurate candidate and requisition data.
- Supported online learning platforms, performance appraisal systems, and applicant tracking systems, ensuring data integrity across systems.
CORPORATE RECRUITER
GREAT WOLF LODGE AND COTTER CONSULTING
REMOTE
11.2020 - 05.2024
- Managed full-cycle recruiting coordination for corporate roles, including candidate communication, screening support, offer presentation, and smooth handoff through onboarding.
- Utilized iCIMs, Taleo, LinkedIn, UKG, Paylocity and market intelligence platforms for effective job postings and driving candidate pipeline diversity.
- Executed talent mapping and digital outreach to identify and engage top-tier talent in a competitive labor market.
- Partnered with hiring managers on staffing needs and role requirements.
- Screened applicants for skills, experience, and culture fit.
- Collaborated with hiring teams to ensure a positive candidate experience throughout the process.
- Facilitated onboarding processes for new hires to enhance candidate experience and streamline transition into company while ensuring compliance with workforce management standards.
SENIOR BILLING SYSTEMS ANALYST
LEVEL 3 COMMUNICATIONS
SOUTHFIELD, MI
01.2010 - 09.2013
- Partnered with IT to identify and develop improved reconciliation processes, leveraging market intelligence to enhance data integrity following organizational acquisitions.
- Advocated for process improvements aligned with labor market dynamics and internal performance metrics, driving long-term system scalability.
- Liaised with IT support to resolve system discrepancies and implement systematic enhancements.
- Reconciled records daily, weekly, and monthly through mediation and rating, identifying out-of-balance conditions to ensure accurate workforce management reporting.
CARRIER BILLING RATES MANAGER
LEVEL 3 COMMUNICATIONS
SOUTHFIELD, MI
12.2001 - 01.2010
- Managed day-to-day operations and a staff of 6 responsible for implementing rates, resulting in monthly billing of $60M through precise workforce management.
- Directed departmental workflow to ensure timely and accurate implementation, achieving client-specific performance targets and organizational goals.
- Collaborated with Sales and Support to resolve complex disputes, defending the company's position and minimizing revenue loss through analytical screening.
- Led process improvement projects compliant with Sarbanes-Oxley requirements, boosting operational effectiveness across workforce solutions.
- Enhanced team performance by hiring, training, and mentoring staff, aligning with corporate policies and talent acquisition standards.
Education
Bachelor of Arts -
WESTERN MICHIGAN UNIVERSITY
KALAMAZOO, MI05-1994
Skills
- Recruitment & Talent Acquisition: Full cycle recruiting, Candidate sourcing, Talent pipeline management, Screening and assessment, HR Systems Support, Talent Management, Onboarding process
- HR Technology & Systems: Applicant Tracking Systems (ATS), iCIMs, Taleo, Service Now, HRIS management, Workforce management, System Integration, Billing implementation
- Strategy & Analytics: Market intelligence, Labor dynamics, Digital outreach, Data Analysis, Process optimization, Data Privacy, Policy Review
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
CORPORATE RECRUITER
GREAT WOLF LODGE AND COTTER CONSULTING
11.2020 - 05.2024
HR SYSTEMS SUPPORT ANALYST
THE JANUS FIRM, ASSIGNED TO ARTHUR J GALLAGHER
06.2015 - Current
SENIOR BILLING SYSTEMS ANALYST
LEVEL 3 COMMUNICATIONS
01.2010 - 09.2013
CARRIER BILLING RATES MANAGER
LEVEL 3 COMMUNICATIONS
12.2001 - 01.2010
Bachelor of Arts -
WESTERN MICHIGAN UNIVERSITY