Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Momone Murayama

San Marcos,CA

Summary

Proven leader and skilled barista with extensive experience at Starbucks, adept in espresso machine operation and fostering team collaboration. Excelled in enhancing customer satisfaction through effective training and superior service. Fluent in Japanese, demonstrating exceptional cross-cultural communication. Achieved significant improvements in beverage quality and service efficiency. Skilled Barista Shift Supervisor with background in managing teams and driving customer satisfaction. Experienced in overseeing daily operations of coffee shops, including inventory management, staff scheduling, and quality control. Strong interpersonal skills demonstrated through effective communication with team members and customers. Previous work has resulted in improved operational efficiency and increased customer loyalty.

Overview

2
2
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
Shinjuku, Tokyo
12.2023 - 08.2024
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Assisted customers in selecting beverages based on their preferences.

Server

waku.ikd.inc
Ikebukuro, Tokyo
05.2022 - 11.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

Bachelor of Arts -

Aoyama Gakuin University
Shibuya, Tokyo, Japan
03-2027

Exchange Program -

California State University San Marcos
San Marcos, CA
05-2025

High School Diploma -

Asahikawa Higashi High School
Asahikawa, Hokkaido, Japan
03-2022

International Program -

University of Oxford
Oxford, United Kingdom

Skills

  • Espresso machine operation
  • Cash Handling Accuracy
  • Menu development
  • Barista Training
  • Shift Scheduling
  • Food Safety Compliance
  • Team Collaboration
  • Cross-cultural communication
  • Interpretation skills
  • Document Translation
  • FLUENT IN Japanese
  • Cultural expertise
  • Relationship Building

Languages

Japanese
Native/ Bilingual
English
Full Professional

Timeline

Barista Shift Supervisor

Starbucks
12.2023 - 08.2024

Server

waku.ikd.inc
05.2022 - 11.2023

Bachelor of Arts -

Aoyama Gakuin University

Exchange Program -

California State University San Marcos

High School Diploma -

Asahikawa Higashi High School

International Program -

University of Oxford
Momone Murayama