Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mona Rodriguez

Bedford,TX

Summary

Proven track record in enhancing customer satisfaction and engagement, notably at Amazon, through innovative strategies and effective communication. Skilled in time management and customer service, I excel in resolving complex issues, streamlining processes, and maintaining safety standards. Achieved significant improvements in operational efficiency and customer loyalty. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

2
2
years of professional experience

Work History

Associate

Amazon
06.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Driver

Uber
01.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Customer Service Representative

Six Flags
03.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

GED -

Tarrant County Consortium
Fort Worth, TX
03.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Customer Engagement
  • Data Entry
  • Order Fulfillment

Timeline

Associate

Amazon
06.2024 - Current

Driver

Uber
01.2023 - Current

Customer Service Representative

Six Flags
03.2022 - 06.2023

GED -

Tarrant County Consortium

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Mona Rodriguez