Mona Zouhri
Sterling
Summary
Dynamic and detail-oriented hairstylist with a proven track record at Piaf Salon, excelling in client consultations and advanced hair styling techniques. Recognized for exceptional customer service and building lasting relationships, leading to a high client retention rate. Skilled in balayage and precision haircutting, with a strong commitment to ongoing education and professional growth.
Experienced with modern hairstyling techniques and client consultations. Utilizes advanced skills in color treatments and precision cutting to exceed client expectations. Track record of fostering strong client relationships and staying current with industry trends.
Professional hairstyling expert with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hairstylist
Piaf Salon
1023 15th St NW, Washington DC
10.2021 - 01.2025
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Determined appropriate hair treatments based on conditions and textures.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Implemented feedback system, leading to improved service quality and customer experience.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Initiated referral program, significantly increasing new client acquisition.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Familiarized with various hair care products to recommend appropriate options to clients.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist
Salon Blue Hair Salon
Tysons Corner, VA
09.2004 - 04.2021
- Observed client interactions to enhance customer service skills and rapport-building techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Resolved guest complaints about service or style.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Maintained clean and organized work station, complying with health and safety standards.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Initiated referral program, significantly increasing new client acquisition.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Hairstylist
Andre Chreky Salon Spa
604 K St NW, Washington DC
06.1999 - 06.2003
- Assisted clients with hair consultations to determine desired styles and treatments.
- Learned and applied safety protocols for tools and equipment use in salon environment.
- Supported senior stylists during hair cutting, coloring, and styling procedures.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Familiarized with various hair care products to recommend appropriate options to clients.
- Adapted quickly to new techniques and trends in hairstyling through ongoing training sessions.
- Collaborated with team members to ensure smooth operations during peak salon hours.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Bachelor of Arts - French Language And Literature
Mohammed V University
Rabat09-1994
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- [State] licensed cosmetologist
- Hair extensions
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Natural hair care
- Customer education
- Hair analysis
- Appointment coordination
- Styling tools
- Cuts for women
- Sales expertise
- Outstanding client retention
- Balayage technique
- Hair removal
- Scalp treatments
- Photoshoot hairstyling
- Business management
- Foiling expertise
- Chemical safety
- Precision haircutting
- Color correction skills
- Sanitation practices
- Continuing education
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Hair License - (1998- present)
- Certifications
- Brazilian Blowout Certification
- Magic Sleek
- L'Oreal Balayage Certification
- L'Oreal Blonde Show - with international hair artist Mounir in Pairs
- Bellami hair Certification
- Diva Curl
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
- Food Tourism
- Music
- Fashion
- Volunteer Work
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Hairstylist
Piaf Salon
10.2021 - 01.2025
Hairstylist
Salon Blue Hair Salon
09.2004 - 04.2021
Hairstylist
Andre Chreky Salon Spa
06.1999 - 06.2003
Bachelor of Arts - French Language And Literature
Mohammed V University