Monaejah Byers
Indianapolis,IN
Summary
Adept at managing high-stress situations and enhancing customer experiences, as demonstrated at Express Scripts. Excelled in roles requiring strong communication, professionalism, and problem-solving skills. Proven track record in improving team productivity and meeting production quotas, showcasing reliability and a strong work ethic. Skilled in customer service and assembly, contributing to operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cashier
Golo
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
Cashier
McDonald's
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Express Scripts
05.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Driver
FedEx
07.2022 - 08.2023
- Followed all relevant traffic laws and safety regulations.
Picker Packer
Ericom
04.2022 - 07.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Assembly Line Worker
Amazon
01.2018 - 12.2019
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Small Sort
UPS
10.2015 - 06.2018
- Managed stress effectively during busy periods by staying organized and prioritizing tasks accordingly.
- Adhered to strict safety guidelines for lifting and moving heavy objects, minimizing workplace injuries.
- Enhanced sorting efficiency by implementing a streamlined process for organizing packages.
- Improved team productivity through effective communication and coordination with coworkers.
Education
Associate Of Applied Business - Liberal Arts And General Studies
Ben Davis University High School
Indianapolis, IN06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
- Basic Math Competence
- Complex Problem-Solving
- Merchandise Restocking
- ID Verification
- Decision Making Aptitude
- Daily Reporting
- Assembly
Timeline
Cashier
Golo
09.2024 - Current
Cashier
McDonald's
03.2024 - Current
Customer Service Representative
Express Scripts
05.2023 - 02.2024
Driver
FedEx
07.2022 - 08.2023
Picker Packer
Ericom
04.2022 - 07.2023
Assembly Line Worker
Amazon
01.2018 - 12.2019
Small Sort
UPS
10.2015 - 06.2018
Associate Of Applied Business - Liberal Arts And General Studies
Ben Davis University High School
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