Monaiya Moorehand
Utica,NY
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Utica National Insurance Group
04.2018 - Current
- Review policies and verify coverage.
- Analyze first notice of loss (Auto, Property, Liability, WC, BI).
- Set up newly reported claims in Guidewire.
- Assign new claims to the adjusters and request specific line of businesses to be added. (Auto, property, general liability, workers compensation, bodily injury)
- Financial transaction processing (Stops,voids,payments, transfers,cash receipts).
- Write up cash receipts according to information gathered from adjuster.
- Process and update Catastrophe Codes.
- Communicate with multiple departments within Utica National to effectively complete job task.
- Process w9's in Contact Manager and Mainframe.
- Review and correct claim errors on the workers compensation report.
- Assisted with training new employees.
Student Loan Transaction Processor
Conduent
07.2015 - 10.2017
- Review subsidized and unsubsidized loans.
- Analyze borrower accounts and enter financial data into Excel.
- Calculate interest and average daily balances to determine the amounts that were paid to interest and principal.
- Reconcile account balances and prepare repayment summaries with Excel.
Education
Associate of Applied Science - Business Administration
Mohawk Valley Community College
Utica, NY12-2024
Skills
Critical Thinking
Time Management
Risk Analysis
Excel
Data Analysis
Attention to Detail
Communication
Problem-Solving
MS Office Suite
Organization
Timeline
Customer Service Representative
Utica National Insurance Group
04.2018 - Current
Student Loan Transaction Processor
Conduent
07.2015 - 10.2017
Associate of Applied Science - Business Administration
Mohawk Valley Community College
Similar Profiles
Tia CollinsTia Collins
Inside Auto Claims Adjuster at Utica National Insurance GroupInside Auto Claims Adjuster at Utica National Insurance Group
Brittany JorgensenBrittany Jorgensen
Claims Adjuster at Utica National Insurance GroupClaims Adjuster at Utica National Insurance Group
Jessica SullivanJessica Sullivan
Underwriting Technician Support at Utica National Insurance GroupUnderwriting Technician Support at Utica National Insurance Group
Janyse MazurowskiJanyse Mazurowski
Aviation Research Specialist at JETNET, LLCAviation Research Specialist at JETNET, LLC
Andrew FemoyerAndrew Femoyer
Lead Technician/ Regional Trainer at First Student School BusLead Technician/ Regional Trainer at First Student School Bus