Monalisa Malae
San Francisco,CA
Summary
At Universal Limousine and Transportation, I excelled as a Dispatcher, adeptly managing high-stress situations and enhancing customer service through effective problem-solving and decision-making. My expertise in dispatch software and commitment to customer satisfaction streamlined operations, fostering professional relationships and optimizing response efforts.
Overview
2
2
years of professional experience
Work History
Dispatcher
Universal Limousine and Transportation
06.2022 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Education
Keema High School
Sacramento, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Service planning
Timeline
Dispatcher
Universal Limousine and Transportation
06.2022 - 07.2024
Keema High School