Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monasia Legrande

Robbins,NC

Summary

Dynamic Customer Service Representative with proven expertise at Continnum Global Solutions, excelling in client support and complaint resolution. Skilled in managing high-volume calls and scheduling, I effectively enhance patient satisfaction through analytical thinking and strong follow-up skills, ensuring seamless appointment coordination and payment processing.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Continnum Global Solutions
Greensboro
06.2022 - 08.2025

Executed outbound calls to schedule patients for in-home health evaluations.

Addressed inbound calls to assist with patient inquiries efficiently.

Customer Service Representative

Alorica
Greensboro, NC
01.2018 - 05.2022
  • Manage inbound and outbound calls, providing assistance to patients with inquiries
  • Schedule appointments
  • Collect payments
  • Process claims
  • Schedule patient’s medication to go out for delivery.

Education

East Montgomery High School
Biscoe, NC

Skills

  • Client support
  • Effective listening
  • Analytical thinking
  • Information management
  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Data collection
  • Building rapport
  • Technical support
  • Live chat support
  • Product and service solutions
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Research
  • Account management

Timeline

Customer Service Representative

Continnum Global Solutions
06.2022 - 08.2025

Customer Service Representative

Alorica
01.2018 - 05.2022

East Montgomery High School
Monasia Legrande