Mondi Kirby
Lawrenceburg,Kentucky
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure office management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Administrative positions.
Overview
20
20
years of professional experience
Work History
Senior Patient Service Specialist
KORT Physical Therapy
Frankfort, KY
03.2018 - Current
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment. Handling up to 75 patients daily, and receiving up to 60+ calls per day.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Classroom Paraeducator
Anderson County Board Of Education
Lawrenceburg, KY
08.2004 - 03.2018
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Maintained head count and attendance sheets.
- Prepared reports and paperwork for parent-teacher conferences.
Mortgage Loan Processor
Countrywide Mortgage
Colorado Springs, CO
02.1997 - 08.1999
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed approximately 20 loan submission packages per month.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Conducted pre-funding and funding activities for over [Number] monthly applications
Education
Associate of Arts - Business Administration
University of Colorado at Colorado Springs
Colorado Springs, COHigh School Diploma -
Falcon High School
Peyton, COSkills
- Calm and Effective Under Pressure
- Helpful and Service-Oriented
- Organized and Efficient
- Patient Confidentiality and Data Security
Timeline
Senior Patient Service Specialist
KORT Physical Therapy
03.2018 - Current
Classroom Paraeducator
Anderson County Board Of Education
08.2004 - 03.2018
Mortgage Loan Processor
Countrywide Mortgage
02.1997 - 08.1999
Associate of Arts - Business Administration
University of Colorado at Colorado Springs
High School Diploma -
Falcon High School