Moneca Dudley.
Fort Lauderdale,FL
Summary
Efficient Billing Representative known for high productivity and ability to complete tasks swiftly. Highly proficient in data entry, customer care software, and conflict resolution. Eager to use my positive attitude and proven work ethic to fill a role in your company.
Overview
5
5
years of professional experience
Work History
Billing Representative
FME Solutions
Oakland Park, FL
06.2025 - 06.2025
- Assisted with training new staff members on proper billing procedures and protocols.
- Performed data entry to bill patient Medicare.
- Maintained detailed records of billing information.
- Verified patient insurance coverage from Noridian and MyCGS.
- Bill from 5-65 names daily.
- Proficiency in Microsoft Word, Excel, and Google Sheets.
- Answered customer questions to maintain high satisfaction levels.
- Prepared packing slips, shipping labels (UPS), and packed equipment.
- Collaborated with Medicare providers for Tax ID, NPI number, and resubmitted claims.
- Send Medicare patient file for review.
Office Interm (200 Hrs)
A Aable Choice Insurance and Tag
Ft. Lauderdale, FL
03.2021 - 03.2021
- Prepared tag and title documents.
- Handled inquires regarding title and payment information from customers and associates.
- Submitted new, transferred and renewals
- Verified accuracy of documents
Customer Service Representative
Telereach
Ft. Lauderdale, FL
10.2020 - 03.2021
- Worked on various corporate accounts including The Herald Tribute, Cape Cod Times, The Eerie Times and etc.
- Took in-bounds calls, efficiently meeting company requirements, averaging 15-20 calls per hour and less than 4 min/call: Print and digital sales.
- Opened new accounts, closes accounts and processed credit card payments.
- Problem-solver always seeking to address customer med quickly and to their satisfaction.
Education
Associate of Science - Business Office Administration
Florida Career College
Oakland Park04-2021
Skills
- Business office administration
- Medical billing
- Data entry experience
- Payment processing
- Customer relations skills
- Insurance verification
- Customer service
- Verbal and written communication
Timeline
Billing Representative
FME Solutions
06.2025 - 06.2025
Office Interm (200 Hrs)
A Aable Choice Insurance and Tag
03.2021 - 03.2021
Customer Service Representative
Telereach
10.2020 - 03.2021
Associate of Science - Business Office Administration
Florida Career College