MONET FERGUSON
Gardena,CA
Summary
Goal-oriented individual with experience in greeting and assisting a high volume of customers. Adept at recommending merchandise tailored to specific needs. Proficient in creating visually appealing displays that effectively promote sales. Demonstrated ability to handle cash register transactions with precision and maintain meticulous records of all transactions.
Overview
13
13
years of professional experience
Work History
Sales Associate
Savage X Fenty
02.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Supervisor/Visual
Third Love
10.2021 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Department Responsible
H&M
10.2010 - 03.2020
- Work in partner with Visual Team to Organize, Merchandise and Style Department Trends
- To route garments trends based on Sales Tacts in store, to better enhance the consumer experience and increase store sales
- Customer Service assist with Styling and introduce customers to new in store technology
- Knowledge of company sales and in store goals partner with store sales team to enhance best customer service experience.
Education
Associates - Fashion And Merchandising
Los Angeles Technical Trade College
Los Angeles, CA06.2018
General
GARDENA HIGH SCHOOL
06.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Exceptional customer service
- Cash Register Operation
- Stocking and Receiving
- Merchandising knowledge
- Retail Store Operations
- Merchandise Display
Timeline
Sales Associate
Savage X Fenty
02.2022 - 01.2024
Supervisor/Visual
Third Love
10.2021 - 08.2022
Department Responsible
H&M
10.2010 - 03.2020
Associates - Fashion And Merchandising
Los Angeles Technical Trade College
General
GARDENA HIGH SCHOOL
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