Tristan Renfroe
1102 Westchase Ln Apt.123,GA
Summary
Results-driven professional with expertise in customer service, merchandising, account management, and sales, seeking a challenging position to leverage skills in driving business growth and delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Camp Creek World Of Beverage
05.2018 - Current
- Meet Daily, Monthly, and Quarter KPI's
- Managed all day-to-day operations within budgeted guidelines.
- Purchased beverage stock and handled all inventory needs. (Beer and Spirits)
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Replenished inventory with focus on addressing customer needs
- Manages roughly 320-400 different variations of beverages
- Quality Assurance: Oversaw selection, ordering and inventory controls of beer
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Issue Escalation and Resolution: Manage Team members and assuring a safe and proficient work environment.
Customer Service Manager
Brand Ambassador Group
02.2018 - 04.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Scheduled Beverage promotions for several brands
Gate Safety Attendant
CD Moody Construction
11.2018 - 05.2019
- Oversaw various projects from conceptualization to completion
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Carried out day-day-day duties accurately and efficiently.
Education
Mercer University
Macon, GAHigh School Diploma -
Carver Early College
Atlanta, GA05.2014
Skills
- Customer Service
- Advanced verbal and written communication skills
- Risk Management
- Sales and Marketing
- Safety protocols
- Microsoft Office
- Team Lead
- Merchandising
- Office Support
- Account Management
Timeline
Gate Safety Attendant
CD Moody Construction
11.2018 - 05.2019
Assistant Store Manager
Camp Creek World Of Beverage
05.2018 - Current
Customer Service Manager
Brand Ambassador Group
02.2018 - 04.2020
Mercer University
High School Diploma -
Carver Early College
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