Moni Brown
Frisco,TX
Summary
With a proven track record at Symmetry Financial Group, I excel in operational efficiency and leadership, driving process improvements and fostering team engagement. My adeptness in strategic planning and exceptional interpersonal skills have significantly enhanced business management and employee satisfaction. Renowned for critical thinking and adaptability, I consistently deliver results beyond expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations for The Brown Agency
Symmetry Financial Group
12.2023 - Current
- This job required my skills to be sharpened, and my eyes to be open to the needs of the people
- I was required to be fully aware of every present need that was presented to me, and make the best of every outcome
- Presented a great range of people and personal skills
- Followed standards and procedures for work
- Worked with 45 A-Rated carriers to provide coverage for home and life insurance
- Sold Insurance to clients ranging from home and life
- Managed schedules for team, worked Zip recruiter, lead expansion of the growing team
- Self development
- Counseled prospects and policyholders on coverage, limits and regulations.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Developed and implemented sales strategies to increase market share of insurance products.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Maintained accurate records of client information including contact details and policy changes.
- Established relationships with vendors that provide services related to insurance products.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Created policies and procedures for improved workflow processes.
- Formed and sustained strategic relationships with clients.
Front Office Coordinator, Administrative Assistant, Event Planner
HealthCare Highways/Dallas Cowboys Headquarters
12.2023 - 01.2024
- This role provides administrative support to all departments including event planning work during our golf season
- Strong verbal and written communication
- Maintain and track office supplies, distribution of products and services
- Efficient in Word, Excel, Splan, Concur, Outlook, Adobe
- Time management and strong organizational skills
- Present participation and intentional execution of all duties.
- Strong attention to details
- Ability to work on creative office assignments and help other departments with various needs
- Enhance company culture and maintain positive environment for all staff
- Schedule and set up meetings via Teams app
- Visit vendors to contract with during golf event season
- Help plan and execute golf events with our CEO and Admin team
- Guided employees in handling difficult or complex problems.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Attended training sessions to stay updated on new policies and procedures.
- Organized meetings between staff members on behalf of management.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Renovation Construction Manager / Resident Relations Specialist / Leasing Agent
Cortland
05.2018 - 02.2020
- This position required specific attention to detail dealing with customer relations, as well as managing a construction crew overseeing liaison work with expansion of 3 property buildings
- Managed front office with team
- Toured property to future residents
- Gathered/processed/placed together/edited contracts for applicants & Leased apartment units
- Managed construction team while renovating units
- Oversaw as head of Liaison in construction, renovating 3 buildings in Dallas, TX total 850 units
- Worked specifically with residents one on one during process of renovation period
- Created spreadsheets, worked on Excel, Blue Moon, and other programs
- Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
- Delegated work to staff, setting priorities and goals.
- Enhanced operational efficiency by introducing innovative construction methods and technologies.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
- Completed investigations into complaints, incidents and accidents at work sites.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Monitored changes in scope or design, managing any necessary contract adjustments.
- Conducted post-construction evaluations to assess project successes and areas for improvement.
- Established and enforced procedures and work standards, promoting team performance and safety.
Overseer
Gateway Church
Frisco, TX
01.2014 - 08.2015
- The job of an overseer is to make certain of information
- This position required that I be quick at handling huge amounts of information at a fast rate, writing down details from the parents of the children, keeping track of everything from personal to medical, and maintaining a photographic memory
- Provided outstanding customer service
- Followed company procedures to maintain work environment in a neat and orderly condition
- Collaborated with teams/departments to ensure smooth work flow and efficient organization operations
- Maintained positive relationships with all customers
- Followed standards and procedures to maintain safe work environment
Teacher
Gateway Church
Frisco, TX
01.2013 - 08.2014
- At Gateway Church, I worked as a teacher for the children in the Children's Ministry department
- This means that I had to learn lessons on what to teach the children about God, including education
- During this time, the job included studying new lessons, prepping for 3 classes on Saturday and Sunday, preparing the needed material suited per age group, performing and presenting the tasks included within the lessons learned
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student development and enthusiasm for learning
Education
High School Diploma -
Keystone
Keystone, Oregon01.2016
Skills
- Fast Learner
- Excellent attention to Detail
- Highly Dependable
- Self-Confidence
- Effective Leadership
- Self-Management
- Adaptability
- Critical Thinking
- Excellent use of Time Management
- Great Communication Skills
- Strong Work Ethic
- Problem Solving Skills
- Ability to Accept and Learn from Criticism
- Planning and Researching Skills
- Interpersonal Skills
- Handling Pressure
- Team player
- Leadership training
- Strategic planning and execution
- Operations oversight
- Business management
- Quality assurance
- Cost control
- Financial controls implementation
- Process improvement
- Risk mitigation
- Schedule oversight
- Strategic planning
- Process improvements
- Resource allocation
- Operational efficiency
- Employee engagement
- Product promotion
- Performance measurement
- Continuous improvement
Certification
- I am a licensed Insurance agent for Life Insurance
- I currently hold an adjusters license
Languages
English
Proficient (C2)
C2
Spanish
Limited
A1
Russian
Limited
A1
Timeline
Director of Operations for The Brown Agency
Symmetry Financial Group
12.2023 - Current
Front Office Coordinator, Administrative Assistant, Event Planner
HealthCare Highways/Dallas Cowboys Headquarters
12.2023 - 01.2024
Renovation Construction Manager / Resident Relations Specialist / Leasing Agent
Cortland
05.2018 - 02.2020
Overseer
Gateway Church
01.2014 - 08.2015
Teacher
Gateway Church
01.2013 - 08.2014
High School Diploma -
Keystone
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