Summary
Overview
Work History
Education
Skills
Timeline

Monica Benford

Abilene,TX

Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Overview

5
5
years of professional experience

Work History

Night Auditor

Hilton Myrtle Beach Resort
Myrtle Beach, South Carolina
02.2022 - 01.2025
  • Well trained in Opera Property System
  • experience in a full-service hotel
  • Service Oriented
  • reputation for delivering the truly exceptional customer experience
  • Handle guest complaints
  • Answered the phones
  • Organized quick thinker
  • Great with arithmetic
  • Maintain and improve the quality of the guest experience and have a welcoming attitude.
  • Follow set procedures for posting charges and refunds.
  • Must be able to maintain confidentiality of information.

Front Desk Receptionist

Sea Dip Oceanfront Resort
Myrtle Beach, South Carolina
09.2019 - 02.2021
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Coordinated pick-up and delivery of express mail services.

Education

Associate of Arts - Hospitality Administration And Management

El Centro College, Dallas, TX
01-2025
  • Still enrolled going for Hospitality Management Services

Skills

  • Balance reporting
  • Registration processing
  • Clerical duties
  • Transaction auditing

Timeline

Night Auditor - Hilton Myrtle Beach Resort
02.2022 - 01.2025
Front Desk Receptionist - Sea Dip Oceanfront Resort
09.2019 - 02.2021
El Centro College - Associate of Arts, Hospitality Administration And Management

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Monica Benford