MONICA A. JARAMILLO

Program Specialist, WEPO, Anti-Harassment Program Case Manager

USDA Forest Service

10.2018 - Current

Case Manager for the USDA WEPO Anti-Harassment Program
Manage Anti-Harassment Cases from initial report through closure
Provide Program Leadership and Oversight for both Investigations and Anti-Harassment Programs
Developed standards, procedures and plans for Personnel Misconduct Investigations and Anti-Harassment Programs
Served as an independent and impartial resource for both investigations and mediations
Policy Development, Standard Operating Procedures Development, Strategic Planning, Advisory and Consultation in both Investigations and Anti-Harassment Programs
Receive, assess and address reports of investigations involving harassing conduct in collaboration with appropriate officials and servicing Human Resources components
Served as a Subject Matter Expert in Employee Relations, Investigations and Conflict Management and Resolution in Federal Hearings
Facilitate discussions between key management officials, human resource specialists and representatives, union officials, and other stakeholders on the different conflict management resources
Provide overall advice, counsel, support and assistance on complex, highly controversial, and sensitive management-employee relations, discipline, adverse actions, grievances, performance management and recognition, conflict resolution, alternative dispute resolution (ADR), employee counseling, and related functions.
Complete case assessments for disciplinary, adverse actions, inquiry reports, investigations, and briefing papers
Consult with high level Management Officials, provide updates, trends, and support
Develop and provide Trainings on the Anti-Harassment Program/Policies, Investigations, and Conflict Management and Alternative-Dispute Resolution
Conduct mediations for all levels of USDA employees
Develop and implement workplace resolution agreements between parties
Plan, organize, and conduct personnel misconduct investigations as an independent and impartial source for the entire USDA Forest Service and other USDA Agencies
Conduct inquiries and investigations of alleged misconduct assigned by the Office of Inspector General via the hotline complaint system
Respond to the Office of Inspector General (OIG) Whistleblower/Hotline Complaints of misconduct, waste, fraud and abuse involving USDA Forest Service programs, operations and employees at all levels
Investigate violations of rules, regulations, and policies involving USDA Forest Service programs, operations and employees at all levels
Serve as a neutral third-party interviewing and obtaining sworn statements from multiple individuals either in person or by telephone
Obtain documents, evidence, photos, for review and leads and follow leads to obtain additional information and evidence
Interpret policies, recent case law, decisions, and provide guidance regarding implementation and compliance
Write comprehensive reports of investigation for requesting officials with optimum investigative results
Implements management partnership initiatives for complex and difficult relationships
Review and assess documents to ensure they are well-written and include all relevant facts, relevant case law, similar offenses, concerns of the case and a recommendation
Communicate with all levels of Executive Management, Line Officers, Employee Relations Supervisors/Specialists, Labor Relations Supervisors/Specialists, Civil Rights Management, and Third-Party Representatives
Provide a high degree of customer service skill with contacts and customers
Establish effective relationships and rapport with management, colleagues, other departments and agencies
Use persuasive argument and case analysis when advising management officials to ensure the action is appropriate, supportable, and sustainable
Travel to multiple regions/forests/units to conduct personnel misconduct investigations and mediations
Formulate multiple processes to improve investigative concepts, methodologies, techniques, policy and guidance
Supervised the Personnel Misconduct Investigations Unit, managed and oversight of the Investigations Program, assigned work, reviewed work, provided performance measures and evaluations
Developed and designed teaching and training modules for the Personnel Misconduct Investigations Program and the Anti-Harassment Program

Summary

Overview

Work History

Program Specialist, WEPO, Anti-Harassment Program Case Manager

Contract Background Investigator

Background Investigator

Education

Credentialed as a National Victim’s Advocate -

Certified Mediator -

Completed New Leader Program -

Credentialed Federal Investigator -

Bachelor of Science Degree - Criminal Justice

Credentialed Federal Investigator -

Skills

Certification

References

Outside Activities

Timeline

Program Specialist, WEPO, Anti-Harassment Program Case Manager

Contract Background Investigator

Background Investigator

Credentialed as a National Victim’s Advocate -

Certified Mediator -

Completed New Leader Program -

Credentialed Federal Investigator -

Bachelor of Science Degree - Criminal Justice

Credentialed Federal Investigator -

Similar Profiles

Michelle FullerMichelle Fuller

Jennifer ChapmanJennifer Chapman

Jennifer BraleyJennifer Braley

Amanda C. ChavezAmanda C. Chavez

Ekyla RayEkyla Ray