Monica Alvarado
Sacramento,CA
Summary
Motivated individual with strong work ethic and eagerness to learn. Possessing well-developed organizational and team collaboration skills with extensive experience in customer service. Containing useful core knowledge of the field of psychology.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
10.2021 - Current
- Enhanced client satisfaction by providing personalized shopping experiences based on individual preferences.
- Increased sales revenue through the use of a hand held device to carefully select high-quality products tailored to the unique needs of each client.
- Memorized store layout to select customer products in an efficient and timely manner.
- Processed and packaged customer items to ensure the fulfillment and quick delivery of online orders.
Alterations Customer Service Representative
David’s Bridal
03.2021 - 09.2021
- Developed strong knowledge of alterations, dresses, and prices to provide informed recommendations based on individual customer needs.
- Maintained detailed records of bridal appointments, ensuring proper follow-up.
- Navigated software to schedule and verify client appointments.
- Effectively communicated with customers through the phone, answering questions regarding alterations and appointments.
Hostess
Meet & Eat
06.2020 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to ensure effective communication between the back and front of the house resulting in less errors.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Crew Member
Mcdonald's
06.2019 - 09.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured accurate order fulfillment with diligent attention to details while organizing and handing meals to drive-thru customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA05.2026
Associate of Arts - Psychology
Sacramento City College
Sacramento, CA12.2023
High School Diploma -
Natomas Pacific Pathways Prep
Sacramento, CA05.2020
Skills
- Customer Service
- Excellent Communication
- Active Listening
- Planning and Organization
- Decision-Making
- Attention to Detail
Timeline
Digital Personal Shopper
Walmart
10.2021 - Current
Alterations Customer Service Representative
David’s Bridal
03.2021 - 09.2021
Hostess
Meet & Eat
06.2020 - 08.2021
Crew Member
Mcdonald's
06.2019 - 09.2019
Bachelor of Arts - Psychology
University of California - Davis
Associate of Arts - Psychology
Sacramento City College
High School Diploma -
Natomas Pacific Pathways Prep
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