Monica Arreola
San Fernando,CA
Summary
Proven Dealer Experience Specialist with a track record of enhancing customer satisfaction at Kinetic Advantage LLC and Automotive Finance Corporation. Fluent in Spanish, adept at problem-solving, and a certified Notary Public, I excel in fast-paced environments, significantly reducing resolution times while fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Dealer Experience Specialist
Kinetic Advantage LLC
Indianapolis, IN
02.2021 - 11.2024
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Responded to customer requests for products, services, and company information.
Dealer Service Specialist
Automotive Finance Corporation ( AFC )
North Hollywood, CA
09.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing and resolving dealer inquiries and concerns.
- Kept records of inquiries, complaints and comments.
- Examined documents for accuracy, completion and compliance before notarizing.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prepared records for site visits and file audits.
Personal Banker
US Bank
Sylmar, CA
04.2015 - 08.2019
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Education
No Degree - Medical Assistant Clerk Bilingual
Southwestern College
Chula Vista, CA06-1995
Skills
- Excellent Customer Service
- Problem Solving
- Relationship Builder
- Bilingual
Timeline
Dealer Experience Specialist
Kinetic Advantage LLC
02.2021 - 11.2024
Dealer Service Specialist
Automotive Finance Corporation ( AFC )
09.2019 - 12.2020
Personal Banker
US Bank
04.2015 - 08.2019
No Degree - Medical Assistant Clerk Bilingual
Southwestern College