Monica Benavidez
Harlingen,TX
Summary
Experienced cashier recognized for exceptional customer service and attention to detail. Skilled in cash handling and POS operation, contributing to improved customer satisfaction and streamlined store operations.
Overview
24
24
years of professional experience
Work History
Cashier
H-E-B Grocery
Harlingen, TX
02.2001 - Current
- Processed customer transactions accurately and efficiently at H-E-B Grocery.
- Maintained organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and payment options.
- Handled cash, credit, and digital payments securely and responsibly.
- Collaborated with team members to ensure smooth store operations.
- Implemented best practices for customer service during busy periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Harlingen High
Harlingen, TX05-2000
Skills
- Cash handling
- POS operation
- Transaction accuracy
- Payment processing
- Customer relationship management
Languages
Spanish
Professional
Timeline
Cashier
H-E-B Grocery
02.2001 - Current
High School Diploma -
Harlingen High