MONICA BENNETT
Fairburn,Georgia
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
22
22
years of professional experience
Work History
Human Resources Manager
Walmart
Riverdale, GA
03.2004 - 08.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Adhered to federal and state guidelines and managed payroll and benefits for over 200 employees.
- Discovered and resolved complex employee issues that affected management and business decisions.
Assistant Store Manager
Walmart
Roswell, GA
02.2010 - 02.2014
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Public Communication - Communications
South Fulton Technical School
Atlanta, GA05.1991
High School Diploma -
Turner High School
Atlanta, GA05.1989
Skills
- Negotiation Tactics
- Training Needs Analysis
- Employee Relations Oversight
- Administering Disciplinary Procedures
- Performance Management Systems
- Hiring and Firing
- Exit Interviews and Processes
- Payroll Coordination
- Wages and Salary
- New Employee Orientation
- Talent Review
- Retail Store Management
- Termination Processing
- Unemployment Claims
Timeline
Assistant Store Manager
Walmart
02.2010 - 02.2014
Human Resources Manager
Walmart
03.2004 - 08.2022
Public Communication - Communications
South Fulton Technical School
High School Diploma -
Turner High School
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