Monica Butler
San Antonio,TX
Summary
Highly organized and detail-oriented professional with a strong background in customer service and teamwork. Proven ability to multitask and maintain a clean and safe work environment. Skilled in maintaining inventory and stocking shelves to maximize sales. Excellent communication and interpersonal skills, with fluency in English and Spanish. Live in close proximity to job location.
Overview
11
11
years of professional experience
Work History
Guest Service Expert
JW Marriott
02.2025 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Line Cook/Food Runner
Alamo Drafthouse
07.2024 - Current
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Lab Technician
Southwest Research Institute
08.2023 - 07.2024
- Maintained a clean and safe work environment by following safety policies and procedures.
- Conducted over 100 technical tests per week and maintained all lab equipment and supplies in order to complete experiments on time.
- Maintained thorough knowledge of research methods and techniques and understanding of basic scientific principles.
- Assisted senior lab technicians in conducting tests and experiments.
- Prepared reagents and maintained laboratory supplies.
- Documented and organized experimental data for analysis.
Store Associate
Walmart
11.2015 - 01.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
Line Cook
Schlitterbahn Waterpark
05.2014 - 09.2014
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Education
Completed coursework towards - Chemistry
Fayetteville Technical Community College
NCCompleted coursework towards High School Diploma - undefined
Smithson Valley High School
TXSkills
- Customer Service
- Teamwork and Collaboration
- Detail-Oriented
- Organization
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Bilingual, English and Spanish
- Multitasking Abilities
- Time Management
Timeline
Guest Service Expert
JW Marriott
02.2025 - Current
Line Cook/Food Runner
Alamo Drafthouse
07.2024 - Current
Lab Technician
Southwest Research Institute
08.2023 - 07.2024
Store Associate
Walmart
11.2015 - 01.2016
Line Cook
Schlitterbahn Waterpark
05.2014 - 09.2014
Completed coursework towards - Chemistry
Fayetteville Technical Community College
Completed coursework towards High School Diploma - undefined
Smithson Valley High School