Monica Byrd
Rochester,NY
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
New city cafe
Rochester, NY
08.2023 - 06.2024
- My position at New City Cafe as supervisor includes many responsibilities that do not fall in line with normal Cafe qualifications
- We are not only a cafe but also a Ministry to our neighborhood and also offer low income housing I am in charge of a kids club program that we do during the week and my responsibilities also include a mentoring program that we offer to our employees which we call our apprentices, between the ages of 18 to 25
- So not only am I in charge of opening closing, a barista as well as a ServSafe certified cook I am also cafe mom.
Senior Loan Officer
OneMain Financial
Webster, NY
08.2021 - 02.2023
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Customer Care Specialist II
Continuum Global Solutions
Irondequoit, NY
04.2018 - 08.2021
- Before Covid-19 in March I was a Supervisor in a training environment in tele customer care
- I trained individuals how to talk and manage customer accounts for Verizon in a call center setting
- In 6 weeks I would be responsible for all functions of my team in the call center while in training and assessing their progress along the way before heading into production
- Currently we are all working remotely from home.
Store Manager
Family Dollar
08.2014 - 12.2017
- I started at family Dollar as an asm and was promoted to store manager my last full year with the company
- My store met or beat our comp sales every month and I received 2 awards during that year for best comp sales in my district and for an increase.
Day Porter
Service Master
Rochester, NY
11.2013 - 08.2014
- Clean and restock all facilities at the Red Cross
- Including bathrooms, cafeteria areas and offices
- I maintained a higher standard of cleanliness.
Security Guard
Securitas
Rochester, NY
08.2005 - 03.2010
- Was responsible for securing, opening and closing of the George Eastman house
- I also provided a secure atmosphere for special events held there in the evenings
- I also patrolled, received inventory and assisted the Motts company during an employee strike
- This was a contract company so most of my job sites were more than pleased with my professionalism and the discreet way I handled everyday situations.
Education
Associate in Human services -
SUNY MORRISVILLE
01.1999
Skills
- Inventory management
- Knowledgeable in MS
- Security guard license for 6 years
- Security
- Custodial Experience
- Commercial Cleaning
- Porter Experience
- Store Management Experience
- Surveillance
- Loss Prevention
- Supervising Experience
- CCTV
- Retail Sales
- Cash Handling
- English
- Conflict Management
- QuickBooks
- Clerical experience
- Customer service
- Leadership
- Retail management
- Payroll
- Sales
- Retail sales
- Mentoring
- Porter experience
- Cooking
- Cash register
- Supervising experience
- Conflict management
- POS
- Barista Experience
- Coffee Experience
- Management
- Inventory Control
- Pricing
Certification
Level 2 food handler
Personal Information
Relocation: Anywhere
Timeline
Supervisor
New city cafe
08.2023 - 06.2024
Senior Loan Officer
OneMain Financial
08.2021 - 02.2023
Customer Care Specialist II
Continuum Global Solutions
04.2018 - 08.2021
Store Manager
Family Dollar
08.2014 - 12.2017
Day Porter
Service Master
11.2013 - 08.2014
Security Guard
Securitas
08.2005 - 03.2010
Associate in Human services -
SUNY MORRISVILLE