Monica Coleman
Jacksonville ,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kelly Connect- Johnson And Johnson
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Key orders received from US customers via phone to order entry system according to established customer service procedures while maintaining departmental standards
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Online Customer Interaction UPS label Project. Processing UPS labels to return products back to distribution center, while providing strong customer services via email or phone.
- Handled customer inquiries and suggestions courteously and professionally.
- Promptly responded to inquiries and requests from customers via email or phone.
- Proven PC skills to include Microsoft Suite Products, 10 key, and data entry by touch.
- Team player with strong, professional interpersonal skills.
Comcast Technical Support
Comcast
04.2014 - 01.2021
- Responsible for providing Technical Support for high speed internet problems via phone, email and or instant messaging.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded promptly to incoming sales leads and requests for technical support.
- Maximized productivity by maintaining organized work environment and managing multiple projects simultaneously.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Provides technical assistance to ensure positive customer experience. ensures adherence to Comcast Quality Experience. Very strong customer services.
Education
No Degree - Elementary Education
East Central Community College
Decatur, MS06.1996
Skills
- Work Prioritization
- Policies and Procedures Adherence
- Research
- Understanding Customer Needs
- Conflict Mediation
- Order Processing
- Customer Education
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Data Entry
- Peer Coaching
- Active Listening
Certification
Certified Vegan Lifestyle Coach and Educator.
Timeline
Customer Service Representative
Kelly Connect- Johnson And Johnson
10.2022 - Current
Comcast Technical Support
Comcast
04.2014 - 01.2021
No Degree - Elementary Education
East Central Community College
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