Monica Constante
Ozone Park,NY
Summary
Seeking a position where I could utilize my customer service skills and knowledge to contribute to the team's goals. Hardworking ASA that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
17
17
years of professional experience
Work History
FRONT DESK MEDICAL RECEPTIONIST
NORTHWELL HEALTH
08.2020 - Current
- Maintain appointments on schedule and notify the provider of patient's arrival
- Proficient in Soarian and Touchworks systems
- Minimize patients stress, answering questions, and maintaining a calm and orderly environment in the reception area
- Ensure availability of treatment information by filing and retrieving patient's records
- Maintain patient's accounts by obtaining, recording, and updating personal and financial information
- Obtain revenue by recording and updating financial information, recording, and collecting patient charges
- Maintain business office inventory and equipment by checking stock to determine inventory levels
- Help patients in distress by responding to emergencies and solving problems
- Protects patient rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures
- Contributes to team effort by accomplishing related results as needed
- Ability to provide exceptional customer service
- Able to multi-task duties with professionalism and minimal supervision
- Self-motivated and flexible for job responsibilities
- Prepare insurance financial approvals for fetal ultrasound.
Passenger Customer Service Agent - Lost and Found Agent
SWISSPORT - ALITALIA AIRLINES
01.2014 - 05.2020
- Detail Oriented
- Able to work and handle situations under pressure
- Provided training to incoming staff
- Answered multi line phones
- Responded to incoming emails quickly and efficiently
- Provided excellent customer service to guests with open claims
- Cleared post entries with aviation policies and procedures
- Cleared left over bags on the belts in US Customs
- Rushed out misconnected bags to final destinations.
311 Call Center Representative
KING TELESERVICES LLC
01.2008 - 01.2011
- Performed extensive customer service with city state and federal inquiries
- Inputted and verified services and complaints to be solved enforcing proper policies and procedures.
Skills
- Patient Relations
- HIPAA Compliance
- Mail Management
- Insurance Verification
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
FRONT DESK MEDICAL RECEPTIONIST
NORTHWELL HEALTH
08.2020 - Current
Passenger Customer Service Agent - Lost and Found Agent
SWISSPORT - ALITALIA AIRLINES
01.2014 - 05.2020
311 Call Center Representative
KING TELESERVICES LLC
01.2008 - 01.2011