Monica I Cortes
Visalia,CA
Summary
Accomplished District Manager at American National Insurance Company, renowned for enhancing employee engagement and retention by over 30%. Expert in strategic planning and operations management, with a knack for fostering client relationships and leading teams to success. Demonstrates exceptional leadership and customer service skills, ensuring compliance and driving business growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
District Manager
American National Insurance Company
Visalia, CA
03.2001 - 10.2023
- Drove employee engagement initiatives for improved morale and retention.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Fostered strong client relationships to drive repeat business and referrals.
Candle Maker
Ancient Essence
Apple Valley, CA
01.1997 - 03.2001
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Inspected raw, in-process and finished material and products for defects or malfunctions.
- Removed parts from injection molding machine and readied for packaging and labeling.
Manager
Arco Gas Station
Hesperia, CA
03.1995 - 05.1997
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Machine Operator/Assembler
Maglite
Ontario, CA
06.1994 - 01.1995
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Verified part numbers and placed parts in appropriate shipping containers.
Drive-Thru Cashier
McDonald's Restaurant
Upland, CA
01.1993 - 01.1994
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
High School Diploma
Visalia Adult School
Visalia, CASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Sales management
- Operations management
- Group presentations
- Attention to detail
- Conflict management
- Policies and procedures
- Staff supervision
- Client relationship building
Certification
- ServSafe Food Handler's Certification
- CA Driver's License
- First Aid Certification
- CPR/AED Certification
- Licensed Insurance Agent/Broker - CA Department of Insurance.
- Licensed Foster Parent
- Fingerprinted for Safe Environment under Roman Catholic Diocese of Fresno 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
District Manager
American National Insurance Company
03.2001 - 10.2023
Candle Maker
Ancient Essence
01.1997 - 03.2001
Manager
Arco Gas Station
03.1995 - 05.1997
Machine Operator/Assembler
Maglite
06.1994 - 01.1995
Drive-Thru Cashier
McDonald's Restaurant
01.1993 - 01.1994
High School Diploma
Visalia Adult School