Paula Bisig
Attica,NY
Summary
Organized and dedicated Physician Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Medical Secretary
UR Medicine Orthopaedics/ Trauma Division.
04.2022 - 06.2024
- Trained other secretaries in the office on how to review their respective Physician's clinics, within 2 months of starting position.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointments.
- Proficient in reviewing/managing each of my Physician's daily clinics , greatly minimizing risk for errors on their respective schedules.
Referral Coordinator
UR Medicine Orthopaedics. & Physical Performance
08.2021 - 04.2022
- Continue to support all core Call Center Representative tasks.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Volunteer
One Church
01.2019 - 01.2020
- Provided childcare for infants and pre-school children during Church Services.
VOLUNTEER
Parkhouse Nursing And Rehabilitation Center
01.2011 - 01.2012
- Support for elderly residents
- Provided companionship, engaging patients in conversation and activities
- Maintained safe and clean patient environment.
Call Center Representative
UR Medicine Orthopaedics. & Physical Performance
Rochester, NY
03.2021 - 08.2021
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Proficient with EPIC, RightFax on Onbase software systems.
- Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely fashion.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to patients.
Medical Secretary
UR Medicine Primary Care.
Batavia, NY
06.2024 - Current
- Handled large volumes of calls with exceptional customer support.
- Built patient trust through precise concern resolution.
- Enhanced office operations by executing administrative tasks, including document filing, copying, and faxing.
- Located medical records for upcoming patient appointments.
- Adhered to HIPAA standards in the management of confidential patient records.
Education
Bachelor of Science - Psychology, Professional Health
SUNY Brockport
Brockport, NY12.2020
Skills
- Customer Service
- Online Systems
- Patient Services Management & Scheduling
- Organization and Time Management
- Teamwork and Collaboration
- HIPAA Compliance
Timeline
Medical Secretary
UR Medicine Primary Care.
06.2024 - Current
Medical Secretary
UR Medicine Orthopaedics/ Trauma Division.
04.2022 - 06.2024
Referral Coordinator
UR Medicine Orthopaedics. & Physical Performance
08.2021 - 04.2022
Call Center Representative
UR Medicine Orthopaedics. & Physical Performance
03.2021 - 08.2021
Volunteer
One Church
01.2019 - 01.2020
VOLUNTEER
Parkhouse Nursing And Rehabilitation Center
01.2011 - 01.2012
Bachelor of Science - Psychology, Professional Health
SUNY Brockport