Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
Generic

Monica Dehaas

Ocala,FL

Summary

Adept at navigating compliance protocols and enhancing service delivery, I leveraged meticulous documentation review and effective team training to drive improvements at NY Life Insurance Co. My expertise in legal research and fostering cross-functional collaboration underpins a track record of elevating operational standards and resolving complex issues efficiently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Flying Boat Taproom
Ocala, FL
02.2023 - Current
  • Addressed employee grievances promptly in accordance with company procedures.
  • Maintained current knowledge of industry trends related to hospitality services.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.

Compliance Analyst

NY Life Insurance Co
01.2023 - 07.2023
  • Demonstrated meticulousness in reviewing and revising term insurance policies and renewals to ensure compliance with regulations and industry standards.
  • Analyzed regulatory requirements and industry standards to ensure legal compliance and adherence to best practices.
  • Conducted audits to identify compliance gaps, document findings, and communicated them to underwriters through a shared platform.
  • Utilized the terminal emulation software, Rumba+, to review reports and input IT data entry accurately and efficiently.
  • Collaborated effectively with cross-functional teams and departments daily, reporting discrepancies to underwriters, and facilitating prompt resolution.
  • Examined data related to coding and clerical errors, and generated comprehensive reports for further analysis and corrective action.

Title Processor

Vantage Point Title
Clearwater, FL
01.2019 - 11.2022
  • Provided guidance to clients regarding land use restrictions and zoning ordinances.
  • Researched public records for any discrepancies or irregularities in ownership history.
  • Processed title documents such as deeds, mortgages, and liens in accordance with state laws.
  • Prepared closing packages for residential and commercial properties.
  • Evaluated documents to determine property ownership.
  • Tracked progress of each transaction using automated software programs.
  • Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents.
  • Coordinated with lenders, buyers, sellers, attorneys, and surveyors throughout the entire transaction process.
  • Processed and maintained title files, implementing security measures to protect data.
  • Reviewed real estate closing files to identify and correct errors.

Education

General Studies -

St. Petersburg Community College
07.2009

High School Diploma -

East Lake High School
05.2007

Skills

  • Documentation review
  • Loan processing
  • Document verification
  • Local record searches
  • Tax lien investigation
  • Bankruptcy proceedings
  • Legal research
  • Compliance protocols
  • Reporting skills

References

Available upon request

Certification

  • Cicerone Certified Beer Server - September 15th, 2015
  • ISSA Certified Personal Trainer - October 19th, 2016
  • Certified Birth Doula - March 6th, 2018

Timeline

Server

Flying Boat Taproom
02.2023 - Current

Compliance Analyst

NY Life Insurance Co
01.2023 - 07.2023

Title Processor

Vantage Point Title
01.2019 - 11.2022

General Studies -

St. Petersburg Community College

High School Diploma -

East Lake High School

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Monica Dehaas